Reviews (2,994)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

February 13, 2021

This app is really easy to use and has already resulted in conversions of abandoned checkouts and sales from newsletters for us - fab app!

Posh Lounge
United Kingdom
Over 2 years using the app
July 9, 2018

you guys are killing it I love this app allows me to make custom emails to my customers

Fueled X Faith Apparel
United States
Over 2 years using the app
March 30, 2021

If you are an E-Commerce you should use this app. I was using Mailchimp, they are great but their interface is a little old and robust. Klaviyo works better for me, easier

Yūjin
United States
Over 2 years using the app
February 1, 2019

Very easy to use and very deep! We are able to send great newsletter to our customers in only a few minutes!

RetroMTL
Canada
Over 2 years using the app
October 20, 2022

We absolutely love using Klaviyo. It has been a game-changer. The support is really helpful, and we also enjoy attending the master classes.

Kent Brushes
United Kingdom
Over 2 years using the app
May 17, 2017

I am brand new to Klaviyo and I must say it is rather complex to use for a newbie. I can see there are lots of resources and instructions out there to assist someone who are new but it is just overwhelming use Klaviyo for the very first time. The reason I choose Klaviyp over mailchimp even though I know Klaviyo is much harder to use and time consuming BUT I can see Klaviyo is catered for e-commerce. They are lots of features Klaviyo has to offer to top the list so I truly believe Klaviyo will suit my e-store. I have just need to work hard to master it :)

Executive Leather 2
Australia
Over 2 years using the app
Edited August 4, 2020

I engaged a consultant to help me set up Klaviyo but now that I'm in I've got to say - it is a pleasure to use... there is so much optionality and it's all useful and pretty intuitive for a neophyte.

ハロ・プラス
Japan
Over 2 years using the app
November 23, 2017

Simply put Klaviyo blows Mailchimp back to the stone ages. The email flows are brilliant. It took me minutes to set up 5-6 automated flows so that depending on what a customer or potential customer does on the site, they get sent to a different flow. It's only been 2 weeks but we've already recouped the monthly cost with ease. I read some reviews saying that the editing function was difficult to use but I didn't find that at all. In fact, it was super simple and allowed me to control all aspects of design (unlike Mailchimp) so no funky spacing issues.

Highly recommend!

Zzz Bears
United States
Over 2 years using the app
May 2, 2014

It's easy and very helpful for creating your own templates! Super recommend it!

LOÉIL
United States
Over 2 years using the app
September 25, 2020

Love the App!! You have such a large variety of options and the concept is really sophisticated. The help guide is really useful and the customer support is always great!

Blcksmith
Germany
Over 2 years using the app