Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 4, 2021

I'm using Klaviyo to stay in touch with my customers more automatically and this app does the job really well. Easy to setup. No technical hassle.

Yoga Paradis
Hong Kong SAR
2 months using the app
November 23, 2021

Very happy with this app, it helps me do everything. From cart abandonment to follow ups. Very simple to use.

Artificial Elegance
United Kingdom
2 months using the app
October 14, 2019

So far i love it. it sends the emails just as I want them, and it is so easy to customize your emails. Reporting is great and user friendly. Definitely happy with the app

Lulu Beauty Market
United States
2 months using the app
Edited September 12, 2022

They promised a discount but sneakily put an expiration on it while until we found out and the sale person won't respond to your email anymore. This company has no ethical code - garbage
Don't believe them for those $20 a month crab, it will reach to thousands of dollars a month quickly and the reports are not accurately. They will combine all the sales into their email sale and make it like it works like magic.. use mailchimp it's simple and straightforward

Nailsjobs by Zurno
United States
Over 2 years using the app
June 30, 2019

I used this app to help send welcome emails. It is easy to understand and use. I think this app is great so far. Thanks Klaviyo!

Michelle

Lady S Comfort Place
United States
2 months using the app
March 12, 2015

Amazing App. The support people are extremely helpful. don't need to be a big time store to get someone on the other side to help you. They are amazing. Need to get this App

Brand Racks
United States
2 months using the app
October 14, 2020

I've tried a bunch of these services so far and there is no question that Klaviyo is the most polished and most thoughtfully designed. The targeting granularity is impressive and easy to turn into actionable email flows. Loving it so far.

Karma Sauce
United States
2 months using the app
June 29, 2018

So far, a top-notch platform and company. Everything's as simple and intuitive as it could possibly be while still being extremely feature-rich. Support is very professional and responsive too. Somebody is running this company right!

Mpg Sport Usa
Canada
2 months using the app
April 16, 2019

Terrible. Had a sign up form on my pre-launched website. When I tried to notify the ones who had signed up that the site was live Klaviyo disabled my account and didn't let me notify them.

I'll have to email everyone one by one. Terrible service.

Macade Golf
Sweden
Over 2 years using the app
August 7, 2019

Once I figured it out it was great! Thanks! Awesome templates and content. Can't wait to see the email sent. Stay tuned

AJABA NATURALS™
United States
2 months using the app