Klaviyo: Email Marketing & SMS , 1,675 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
March 1, 2019

Just migrated our lists from Mailchimp and the setup process has been a breeze. Much deeper analytics and segmentation capabilities. Really looking forward to seeing what we can do with more email power!

Kissy Games
United States
Time spent using app: About 7 hours
March 1, 2019

Amazing tie into customer behavior and ability to market to our customers. Seeing behavior in realtime and ability to schedule variations . WOW!!!

Carolina Metal Masters
United States
Time spent using app: 10 days
February 28, 2019

This app is really amazing! The UI is simple and easy to use. Much better than other email campaign apps.

Time spent using app: 7 months
February 26, 2019

Best email marketing platform for ecommerce ever! Awesome support and amazing features. Lots of documentations and a big and great community

Meat House Panama
Time spent using app: Almost 4 years
February 24, 2019

So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.

It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.

I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.

What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.

Also they really need to improve the build features of the emails. It is 2019 now, not 2014.

Time spent using app: Over 1 year
February 22, 2019

Cada ves que realizo un cambio la pantalla queda en blanco, y es muy complicada de usar no hay buena documentacion.

Time spent using app: 15 days
February 20, 2019

An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly.

I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance.
When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone.

Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.

Time spent using app: 8 months
February 19, 2019

Super application gratuite pour l'automatisation d'envois et le suivi de la liste d'abonnés. Utilisation facile et précise

Chou de Chic
Time spent using app: Over 2 years
February 17, 2019

Great customer service. You are able to track many good data that you will need in the future when scaling your store.

CKB Mode
Time spent using app: 11 months
February 17, 2019

Used the app to send newsletters. Love the templates, quite easy to use for beginners like me. Thanks!

Time spent using app: About 2 months