Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 12, 2018

Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.

IdeesFun
New Caledonia
Over 2 years using the app
May 7, 2020

So far so good. A little bit complex, for someone who is completely self taught, but I think it's because it has a lot of features. The templates are good and its quite logical. Exited to see the results of our first email campaign!

N á t t ú r a l
United Kingdom
Over 2 years using the app
Edited October 2, 2020

Simply the best! We switched from omnisend and find it much easier to work with. Should have gone with my gut and implemented Klaviyo in the first place. Super responsive support as well.

Iron Doggy™
United States
About 2 months using the app
November 26, 2020

It purely and simply makes a considerable difference. After going to war with fb ads and gaining some clients, its good to relax with a trustworthy email marketing tool

MyHolyBasket
France
About 2 months using the app
April 12, 2022

Really disappointed that they got rid of unlimited emails. We send 1-2 per week, and they have priced themselves out of the market. Emailed the support team about the price increase and they did nothing. It will now cost me an extra $250 to send fewer emails than I was before. I also found that their editing tools were more archaic than other companies I have used.

The Fabric Snob
Canada
Over 1 year using the app
Klaviyo replied April 12, 2022

Hi Lindsey, thank you very much for taking the time to write a review about your experience with Klaviyo. I’m sorry to hear that you’re unhappy with the email limit that applies to your tier. We apply a limit to encourage customers to send timely, targeted emails to their lists and use data segmentation to ensure that messages are relevant. I’d like to ask our customer success team to reach out and give you some tactics for reducing volume, if you’d be open to having a conversation about this. They will be in touch shortly!

December 6, 2018

This is topnotch. I tweaked numerous features that come with it; features such as adding products from catalogs. I'm glad I subscribed to Klaviyo.

Finechk
China
About 2 months using the app
March 17, 2022

Best thing I ever did! The data and insights on customers is amazing, and the ease with which I can create templates - O.M.G
Love it!

Bulbul Home
Australia
About 2 months using the app
May 9, 2017

Awesome stats and analytics. Easy to implement. Very nice app. Will definitely recommend it.

Kerefeke
Serbia
About 2 months using the app
January 14, 2022

Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.

Amino Nutraceuticals
Australia
Over 3 years using the app
Klaviyo replied January 14, 2022

Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at feedback@klaviyo.com with your account name? I look forward to getting to the bottom of this with you!

April 30, 2019

Very helpful app, made organising my email marketing into "flows" and set times for sending. To create a newsletter this is awesome and makes everything quick and easy. I recommend!

Little Cub Store
United Kingdom
About 2 months using the app