Reviews (3,000)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 1, 2020

This is by far my favorite email marketing app. It integrates so well with the data that comes into my shopify store so I can segment customers accordingly. Really easy to use and the free plan is what got me to get started. When we started growing our list with another business I use this for - the paid plan paid for itself.

Vegan Health Pack
United States
Over 1 year using the app
November 17, 2020

Easy to use, fast interface and offers a awesome range of features even on the free plan! Highly recommend for all business types!

Logan Harrison™
Australia
Over 1 year using the app
July 1, 2020

Really easy to use for basic emails. Also has a ton of great features about predicted LTV and next order date!

Super Coffee
United States
Over 1 year using the app
July 2, 2018

The best ecommerce CRM on the market!

Arivenplanet
United States
Over 1 year using the app
October 9, 2015

Our customer notifications look much sharper, still to early to tell if it will end with more conversions, but it's been very easy to use and we've been happy with the end result.

Freeds Bakery
United States
Over 1 year using the app
July 26, 2022

Have been using Klaviyo for a few months now and it's been great. I love all of the variety of pre-made forms and templates. It makes it easier for me just to add a few words to compete my newsletters and/or campaigns.

Celeste's Pet Palace
United States
Over 1 year using the app
October 2, 2018

This is a very clean, pretty easy to use, very full featured without being overwhelming, professional level app.

If you've got less than 250 subscribers and can use this for free then go for it.

If you've got a profitable store and you want to run effective, measurable, campaigns then yes, definitely try this.

If you're somewhere in between you may want to look elsewhere. It is expensive compared to some other options but we're finding the functionality and potential to get sales from customers well worth the cost.

Wildish
United States
Over 1 year using the app
December 6, 2022

If you are looking for an application for your email marketing, this is definitely a good option! Since I started working with them I have had good results in email marketing campaigns.

THE 31 NUMBER
Portugal
Over 1 year using the app
December 17, 2021

Klaviyo is the go-to solution for email and SMS marketing for Shopify stores. I love it so much. It has a reliable and seamless Shopify integration and has been an integral part of our growing online business. I couldn't do without it.

NEARLY NEW CASHMERE CO.
United Kingdom
Over 1 year using the app
July 3, 2020

Excellent app, easy to get up and running. There is a ton of support throughout, it's UI is intuitive and it just seems helpful overall.

Hampton Visual
United States
Over 1 year using the app