Reviews (2,977)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

September 19, 2024

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

Sola Shoe
United States
28 days using the app
July 10, 2024

The best email marketing platforms around. There is a learning curve, but they have loads of resources. Whatever I ask if it can do-it's always a yes.

Great Lakes Sourdough
Canada
Over 1 year using the app
Klaviyo replied July 12, 2024

Thank you so much for the review. If anyone is reading, yes we have lots of resources.

https://academy.klaviyo.com/en-us

October 13, 2024

amazing app!

Blue Lily Healing
Australia
Over 3 years using the app
November 11, 2024

Easy to use and very helpful

Mode718
United States
3 months using the app
July 4, 2024

Klaviyo is great! Black Diamonds New York get's so much from our partnership with Klaviyo. Thank you Klaviyo from the entire team here at Black Diamonds New York.

p.s. If you need a beautiful, hand crafted engagement ring, subscribe to our emails sent with Klaviyo!

Black Diamonds New York
United States
Over 2 years using the app
September 19, 2024

Amazing customer service, beautiful app.

Kingdom Playground
United States
26 days using the app
Edited July 29, 2024

Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.

That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.

ArgusCollar
Estonia
4 months using the app
Klaviyo replied July 29, 2024

Hello,

We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/

As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms

and

https://help.klaviyo.com/hc/en-us/search?query=cart

September 17, 2024

Julia J was a great help and responded quickly and helped solve my issues

Chilworth Manor Vineyard
United Kingdom
About 1 month using the app
July 7, 2024

So great to get fabulous help as I learn about emails and set up campaigns and flows!

Country Proud USA
United States
Over 2 years using the app
October 21, 2024

Desde que lo uso he mejorado nuestra conversión en términos generales. Muy completo.

La Promenade
Spain
About 2 years using the app