Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

December 1, 2023

J ai reçu une retour en 24h et une réponse finale en 48h puisqu’il a fallu que nous échangions sur ma problématique. Je suis donc très satisfaite du retour de klavyo rapidz et efficace.
Merci à Alexander qui fut très agréable par mail et compréhensif.

Enfant de la vie
France
4 months using the app
May 17, 2023

Don't look anywhere else for customer outreach/ email marketing. Yes, it can be expensive depending on the size of your customer list but in most cases it is worth it. The integration with Shopify is very powerful. You can create highly targeted segments using any customer data from order history, to location to Shopify events such as viewed a certain product to target the exact people who want and tailor your campaigns for that audience. Also, they offer integrated SMS support and their drag and drop email editor is top notch.

Concrete Countertop Solutions
United States
Over 1 year using the app
October 17, 2023

I have used other email marketing tools...and Klaviyo has ruined me. I can't use anything else, it's simply the best!

The only thing that bugs me is how many people pronounce it "claw-vee-oh"

Nurturing Seedlings, LLC
United States
26 days using the app
May 21, 2023

Clean interface and strong knowledgebase; have worked with other eDM solutions and this is my preference by far. I really appreciate the Free Plan being so functional while I build my list in order to grow a budget for a paid plan. Design-centric wise I like how much design clout it provides.

Duke & Hustle
Australia
Over 3 years using the app
October 24, 2023

Laurel was very helpful with my request for some more customization with flows. Thank you!

Rebecca Hefner Books
United States
5 months using the app
August 17, 2023

We've been using Klaviyo for a few years and it's awesome. It's fairly easy to use and for anything that we struggle with, their support is fantastic. We recommend this app for anyone looking for detailed analysis of the behavior of their customers on their mailing list.

Spice Pots
United Kingdom
About 3 years using the app
Klaviyo replied August 18, 2023

Thanks for the review and for your loyalty!

November 17, 2023

We love Klaviyo - it's a powerhouse. Highly recommended.

Scent New York
United States
Almost 3 years using the app
September 21, 2023

best app for email marketing - very intuitive, easy to use - lot of learning materials, highly recommend!

Vellena
Slovakia
About 1 year using the app
Klaviyo replied September 22, 2023

Thanks for the review and for choosing Klaviyo!

August 9, 2023

I love the flexibility, segments, and features! The flows are super dope and WILL increase your company's email marketing efficiency! Their customer support is INSANE! They also offer training as well to help those of you that may not know much about email marketing! 10/10. I HIGHLY RECOMMEND!!!

Chattanooga Beard Co.
United States
About 1 year using the app
Klaviyo replied August 10, 2023

Thanks for the review and for choosing Klaviyo!

October 23, 2023

L'application est très bien pensée et le service client très réactif.
Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

La Bande à Anna
United Kingdom
Almost 3 years using the app