Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust email marketing and SMS features, including an intuitive email builder, powerful segmentation, and automated flows. They appreciate the user-friendly interface, seamless integration with Shopify, and advanced analytics tools. The app's customer support is noted for its quick response and expertise. Comprehensive training and resources make it suitable for both new and established businesses. Some merchants reported a significant increase in revenue after using the app.

November 14, 2023

Quick response to help resolve a problem.

We-Sell-Smells
United States
22 days using the app
September 12, 2023

This app has been a game-changer for my Shopify store. It has enhanced the functionality and profitability of my business in ways I never thought possible. The seamless integration and ease of use are unmatched. If you want to take your business to the next level, this app is a must-have. Thank you for creating this incredible tool!"

InfantBoo.com
United States
About 1 month using the app
Klaviyo replied September 13, 2023

Thanks for the review and for choosing Klaviyo!

May 9, 2023

Great integration with Shopify. Super easy to set up and use. I moved over from MailChimp a few years ago and really happy with it.

LOBOCKI
Australia
About 3 years using the app
May 17, 2023

Its a great tool!
make your life easy as soon as you create segment and export it to FB, it updates by itself, the only issue is that for me its not 5 stars yet, its that I cant integrate the segment/list to tiktok ad manager or twitter ad manager.
I hope when that happen, I would like to be notify or at least be on the trial program.

Riversol
Canada
About 4 years using the app
September 28, 2023

Very robust integration and powerful app.
Contacted the support live chat twice already and they always found the answer to my issues very quickly, great team and a great product.

Zoaje
Australia
3 months using the app
Klaviyo replied September 29, 2023

Thanks for the review!!

September 4, 2023

The customer service is fantastic. Any technical issues are always easily resolved quickly and their support team are super friendly and helpful.

The Good Pet Home
New Zealand
10 months using the app
Klaviyo replied September 6, 2023

Thanks for your review and glad to hear you are getting the help you need!

August 29, 2023

I have been selling items online for over 20 years now. Klaviyo is by far the best in Email marketing. I have used them for about 5 years now :)

trickypete
United States
4 months using the app
Klaviyo replied August 30, 2023

Thanks for the great review and for using Klaviyo to grow!

September 7, 2023

Disabled my account for no reason, then sent me a questionnaire of over 20 questions about the business in order to grant access to me again. I've waited over a day to resolve this issue and wasted many hours with the customer service.

TapTec
United States
About 1 year using the app
Klaviyo replied September 12, 2023

We appreciate your feedback, the team has reached out to help you get this resolved!

September 13, 2023

Luca has been exceptionally helpful getting me to where i need to be.
The tool is straight forward...but i need some more custom functionality and he went above and beyond to get me the answers.

EleGift
United Kingdom
About 1 month using the app
Klaviyo replied September 14, 2023

Thanks for the review and for the shout out for Luca!

August 24, 2023

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

FJBottle-German
Germany
About 1 year using the app