Reviews (2,842)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its seamless Shopify integration, which enhances customer engagement and sales. They value its easy setup, customizable templates, and advanced segmentation features for targeted marketing. The app also offers detailed analytics to fine-tune marketing efforts and is supported by responsive and helpful customer service across various channels.

July 17, 2024

great customer service

Urban Baristas
United Kingdom
Over 3 years using the app
May 15, 2024

The best email platform on the planet for any Shopify store.

Easy to use
Extremely robust
Constantly improving
Amazing CSM support
Amazing Help support

Just all around the best platform for Email & SMS.

Donna Bella Hair
United States
Over 5 years using the app
July 15, 2024

Great customer service and great application!

Lowcountry Littles
United States
6 months using the app
May 14, 2024

Been using Klaviyo for 4 years now, it has grown and evolved and keeps getting better. Best marketing $$$ we have ever spent.

Customer support is good, flows and automations will make you money.

Thanks
Ron

The Buffalo Wool Co. - Herd Wear Retail Store
United States
About 4 years using the app
May 27, 2024

Over 40% of our revenue comes from our flows and campaigns in Klaviyo. it is so easy to set up, monitor, and change. They also offer training sessions on a weekly basis, and are always looking to the future (like AI).

Guess Where Trips®
Canada
Over 1 year using the app
May 24, 2024

Worth every penny. Klaviyo is extremely user-friendly. Attributed revenue continues to climb with each new campaign I send through Klaviyo and we've significantly grown our email audience since signing onto the platform. Don't hesitate!

Burgeon Beer Company
United States
About 1 year using the app
Klaviyo replied May 28, 2024

We love reading reviews like these! We are very happy with your success.

June 21, 2024

Very easy to use. Great tool.

Ulster Weavers
United Kingdom
Over 3 years using the app
June 21, 2024

best one by far!

Smoking Vibes
United States
Over 1 year using the app
June 14, 2024

If you need any level of customer support, I'd recommend avoiding this platform. When the app works, it's good. However, I had a problem with their Flows - some of the conditional filters weren't behaving as expected - and opened a support ticket on 4/11/24. Today is 6/14/24 and all I have is repeated emails from their support teams after I ask them for updates saying "engineering is still working on it". Absolutely terrible support and there's no way to speak to anyone about the issue beyond chat and email.

Today's Patio
United States
7 months using the app
June 4, 2024

We love this app. While creating Complex automated flows, it’s not very intuitive, They are very responsive and helpful.

aos skincare
United States
9 months using the app