Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

February 1, 2023

Switching to Klaviyo from our previous well-promoted but under performing ESP has transformed our email marketing success. Klaviyo provides vastly superior data on every customer, every automation and every campaign, helping us make better decisions and drive greater ROI each month. The support guides are really comprehensive, their team are always quick to provide guidance and the platform is constantly improving. Keep up the sterling work Klaviyo.

Wingback
United Kingdom
About 3 years using the app
Klaviyo replied February 1, 2023

We're so thrilled you're seeing incredible value from Klaviyo! Can you send a note over to feedback@klaviyo.com? We'd love to connect directly and learn more about your success!

March 31, 2017

we've now used this service on two stores and we couldnt be happier, great app, great service.

www.boomcandy.com

Boomcandy
Canada
About 3 years using the app
November 23, 2020

Integrates beautifully with Shopify. I love the tools Klaviyo offers! They are very intuitive and easy to use for people who are not CRM experts!

Champ Outdoor
United States
About 3 years using the app
June 2, 2015

Great tool for email marketing. Best template editor for Shopify I've found yet, much easier to use than Mailchimp. A little pricey compared to other options, but easily pays for itself by making it faster and easier to build out campaigns.

Little Black Diamond
United States
About 3 years using the app
January 5, 2016

Great customer service. They sorted my problem within a couple of hours. I cannot recommend Klaviyo highly enough.

Impera Nutrition
United Kingdom
About 3 years using the app
June 13, 2018

Awesome app that works perfectly. Absolutely love it!

The Bircher Bar
Australia
About 3 years using the app
February 12, 2021

Love using Klaviyo's email service! Great templates and very easy to set up and integrate my existing customer list. I recommend!

Weird Friends Club
United States
Almost 3 years using the app
Edited January 30, 2024

I love the customer support! They are fast, helpful, and easy to understand. I always get the answers I need ASAP. Highly recommend for new email users and seasoned ones!

Shepherd's Fashions
Canada
Almost 3 years using the app
April 26, 2019

SO MUCH BETTER THAN MAIL CHIMP! The fact that they have created templates with built in menu bars sells itself! You have to pay a developer to create templates like this for mail chimp! I am so excited to use this!

MagTrim Designs LLC
United States
Almost 3 years using the app
February 4, 2020

We are very impressed with Klaviyo, which we are now using at https://homeontheswan.com/

I have used MailChimp and Active Campaign in the past, so far Klaviyo has been far simpler to setup and the supports been great.

Home on the Swan
Australia
Almost 3 years using the app