Reviews (2,984)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 11, 2024

We have been using Klaviyo for two years now and are very satisfied.

The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle.

We have also had several helpful interactions with support during set up.

We will gladly continue using Klaviyo as we scale.

Precious Sound
United States
About 2 years using the app
May 19, 2024

Its easy to use and flexible. Has great recommended campaign and is easy to connect with shopify

Carbon Chains Cycling Co.
United States
Over 3 years using the app
April 18, 2024

Klaviyo is easy to use, professional and has a great starting program. Definitely try Klaviyo before others I think the integration and automation is the best I have tried so far.

Love Bonnie
Australia
7 months using the app
Klaviyo replied April 24, 2024

The integration between Shopify and Klaviyo is seamless. Thank you for the great review.

January 23, 2024

You get what you pay for! I had another email service for months that I never used, but I have found Klaviyo to be much easier to figure out (as a solo business owner doing everything myself) and feel confident I’ve created a solid avenue of sales and email contact with customers through this app. I’m sure there is so much to learn, but if I ever have questions a helpful and thorough support team member is always there to help walk me through the issue and solve it. Definitely an essential app for my business

Propagation Diaries
United States
About 1 year using the app
Klaviyo replied January 30, 2024

We're thrilled that Klaviyo has become an essential tool for your business. It's great to hear that our app has empowered you as a solo business owner. We're here to support you, and it's fantastic to know our team has been helpful and thorough in assisting you. If there's anything else you need, we're here for you!

June 5, 2024

Love it, easiest money I ever made on customer retention :D

KARYSHA COSMETICS
United States
5 months using the app
Klaviyo replied June 11, 2024

This is what we want to hear. Thank you for your review.

May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
June 27, 2024

I am new to Klavyio and Janelle helped my out very quickly getting my abandoned cart tracking set up with screen shots and everything.
Great Service.

Heracles Wellness
United Kingdom
About 3 hours using the app
July 24, 2024

Klayvio is valuable to my success.

Romance Author Z.L. Arkadie Shop
United States
8 months using the app
July 3, 2024

wonderful support and ease of use

Southern Belle & Beau Co
United States
9 days using the app
July 1, 2024

Awesome app

Amanda Wathen
United States
8 months using the app