Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

May 23, 2024

I would highly recommend Klaviyo. The support and chat services are phenomenal.

The support person that assisted me today was top notch. He was able to answer all my questions in record time.

Thank You

TamDiva's Boutique
United States
Almost 2 years using the app
June 23, 2024

easy to use and has definitely helped to increase our online revenue.

Harmon's Craft Brewing
Canada
About 1 year using the app
July 3, 2024

Much more user friendly than and cost effective than Hubspot for email.

Air Oasis
United States
9 months using the app
June 14, 2024

Great customer support! always answers my questions and no task is too big or small :) Thanks for the great support Meghan F!

ZIMA Dental UK
United Kingdom
Over 3 years using the app
October 29, 2024

top App!

Posterspub
Austria
12 days using the app
May 23, 2024

Klaviyo is the best Email Marketing App I have experience. 30% increase in sales since I started 6-months ago.

Linda's Honey Gift Shop
United States
10 months using the app
June 19, 2024

I've used many platforms, and Klaviyo is the easiest to manage my mailing list.

Jimmy Hornet Magazine
Australia
10 months using the app
April 16, 2024

Great email marketing app but their greatest assest is their live support which gets you going in a flash!

vctrade.nl
Netherlands
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review, and we have to agree our live support is top-notch.

March 26, 2024

Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted.

The app is difficult to remove and customer service is bad.

Raven Fightwear
Australia
Over 2 years using the app
Klaviyo replied April 3, 2024

Thank you for sharing your experience. We apologize for the difficulties you encountered and the delays in resolving the issue. Your feedback is important to us, and we're actively working to improve. Please reach out to us directly if you need any further assistance.

May 15, 2024

Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania

Woom Bikes România
Romania
Almost 4 years using the app