Reviews (2,985)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.
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Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!
Thank you so much for that glowing recommendation!
Very very good App, I can just recommend really.
They an amazing customer support.
Love it
Thank you for the 5-star review.
Klaviyo is the best because it shows revenue attached to every email
We love this tool
excelente
Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do.
1. First if you Bill in advance you should refund if someone gets back to you within hours.
2. Only the Account owner should have the power to increase 3x costs.
3. As a serious company you don't need 1 month to answer a customer.
If you can use another Email App. Do yourself a favor and don't use Klaviyo.
We will be definitely switching.
Best ESP we've used.
Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.
We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.
Steer clear. We'll be making this review isn't removed by them.
Klaviyo is easy to use and ultra intuitive. The features for email and sms flow is a must have