LeadDyno Affiliate Marketing , 641 reviews
LeadDyno support team is awesome! They respond within a couple hours and always give a quick and easy answer for what you need.
I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.
Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.
Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage traffic would need to be removed from your account and that you would be moved to an appropriate plan to prevent any additional traffic fees. We apologize if you missed this email and continued on a higher-tier plan for several months. If we had the opportunity to address this issue earlier, we would have been happy to resolve it. However, since a significant amount of time has elapsed, we regret that we are unable to provide a refund for the months you have spent on the platform. We wish you and your business all the best in your future endeavors.
LeadDyno customer support makes using the platform very complicated. We regularly have to double check all information they give in their replies and often even after confirming with them on settings, it is incorrect. I have found they are not likely to take accountability for mistakes they make and instead blame you for "your confusion". Very disappointing. I would not use this system unless you are looking for the most basic of affiliate systems and are willing to audit payments regularly to make sure they are paying out correct commissions.
We are so sorry you felt this way, we're here to continue supporting you with all your LeadDyno needs.
It is a pretty decent app. Honestly I have had a few issues with it but the tech support has always been friendly and helpful and corrected the issues to the best of their ability.
Thank you so much for continuing to trust LeadDyno, our tech support is always happy to help!
My contact with Leaddyno and talking to Ayomide was very helpful. She followed thru with me and made sure I understood. Her help was very appreciated
Thank you for your review, glad to hear Ayomide was helpful! Reach out to us if you ever need anything else.
Responsive teams. The interface is a little wonky and will take time to load but they respond to support fast and courteously.
Thank you for letting us know! Our support team is always ready and happy to help.
If you're using multiple methods of driving traffic to your site, DO NOT use this app. We've increased our add spend & SEO efforts and Lead Dyno wants to charge me more for these efforts. They charge based on overall traffic, which is unethical in my opinion.
Thank you for your review, so sorry to hear you feel this way. If there is anything we can do please don't ever hesitate to reach out!
When i first downloaded the app I was so overwhelmed. I had no clue where to start. Marcel was amazing with the customer service and helped me figure out everything! I will be staying with LeadDyno
Thank you for your review, so glad to hear Marcel was helpful! Reach out to us is you ever need any more help!
I use Lead Dyno to manage our company's affiliate program. We have over 50 affiliate partners with our small company. But, they are all dedicated brand ambassadors. I like how easy it is for folks to sign up to be an affiliate through lead dyno, and it's also very easy to pay them through PayPal. I do, however, wish that there was an easier or more obvious way to track lead attribution. It's difficult to see which affiliates are driving the most traffic, and where unique visitors drop off from our site.
Thank you for your review. Just wanted to hop in here and let you know that we have launched a new reporting screen where you can see exactly how many sales have been made through your affiliate program.
So far this app works well, awesome customer support, excited to see sales increase and affiliates getting paid!
Thank you for your review, glad to hear it!