LeadDyno Affiliate Marketing

We've been using LeadDyno for several years, and it's consistently delivered value to our affiliate marketing efforts. The initial setup was simple, and onboarding affiliates was smooth.

The platform’s dashboard is user-friendly and well-organized, making it easy to monitor affiliate performance, manage commissions, and track overall ROI. If there’s one area that we haven't checked more on, it would be the fraud detection tools, if there were.

That said, LeadDyno has been a reliable and effective partner in helping us grow through affiliate marketing.

Deceptive pricing, poor customer service and outdated tech.

LeadDyno's pricing is overly complex, arbitrarily tiered and based on too many things. We recently found out that we're subject to insane overage fees (0.05 / visitor) based on the number of monthly unique website visitors. This is NOT stated in the pricing tiers when viewing LeadDyno in the Shopify App Store.

Billing and overages are only accessible by logging in to the LeadDyno dashboard and going to Account > Plan & Payments. Only then could we see that we would be charged hundreds of dollars in overage fees.

Rather than simply auto-update our pricing plan (which would've been a much smaller cost than overage fees) or actively reach out during our billing cycle to help us avoid surprise fees, LeadDyno charges merchants ridiculous fees and attempts to hide it from store owners.

I reached out to LeadDyno support, asking for a refund of the excessive fees and hoping to upgrade our plan (pay them more long term!). Given we've been a customer for years, I was hoping they'd help us solve this and stay a long term partner.

Instead customer service was unapologetic and only offered us a credit towards our first month if we upgraded to an annual Unlimited plan. This is their most expensive plan which would've been overkill for our store and required a large upfront payment that we can't afford at the moment.

I would NOT recommend LeadDyno to anyone. The tech is poorly built, the design is outdated, the customer service sucks and most of all, the pricing model is deceptive + not designed to be friendly to the majority of ecommerce merchants who experience strong seasonality.

I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.

Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.

The Support Staff was very helpful and willing to crack down on the problem I was having with my account. They communicated in a timely manner and even went the extra mile to correct a mistake with one of our Affiliates. The app is great for a basic referral program or Affiliate marketing, but it is not quite as robust as some of the other influencer management platforms on the market. But, for the low price and quality customer service, it will meet the basic needs of running a referral program.

LeadDyno support team is awesome! They respond within a couple hours and always give a quick and easy answer for what you need.

Responsive teams. The interface is a little wonky and will take time to load but they respond to support fast and courteously.

I've used LeadDyno for exactly 5 years and I've enjoyed the experience the whole way. I love how they integrated coupon code usage. App is so easy to understand and customer service is super helpful and willing to sort out any issue with loads of patience. Justin was a huge help the last time. Thanks team!

Great customer service and communication, we got an email response very quickly and they were able to fix the issues we were having. Thank you!

Amazing tool and Customer Support Rep Jennifer was great! I had some difficult questions but she lived up to the task. Thanks for all the help LeadDyno!

We've been using LeadDyno for 4 years now. It has really helped us grow the business from a startup to a thriving 8 figure per year business. The features allow us the flexibility to set up affiliates in a way that makes sense for our unique business model.