Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy Shopify integration, and efficient customer support. They value its ability to track affiliate performance and manage multi-tier affiliate programs, which aids in business growth. Increased sales, customization options, and a good value pricing structure are also highlighted. The responsive and helpful customer service, particularly the live chat feature, is highly praised.

September 23, 2022

It is a pretty decent app. Honestly I have had a few issues with it but the tech support has always been friendly and helpful and corrected the issues to the best of their ability.

bellabeautébar LLC
United States
Almost 2 years using the app
LeadDyno replied October 31, 2022

Hi Bella,

Thank you so much for continuing to trust LeadDyno, our tech support is always happy to help!

July 28, 2023

I worked with Leaddyno from 2015 through early 2023 and honestly, it has been a nightmare the entire time. It's difficult to articulate all of the reasons why, but I'll give a brief overview. Leaddyno will charge you according to how much traffic comes to your site, regardless of how much is driven by affiliates (unfair). It is impossible to tell how many sales came through affiliates, vs overall sales. There is no connection to affiliate marketplaces where potential affiliates can find you. And now, despite having cancelled my subscription in March, I found out that the app has been erroneously billing me $49 per month for an "uninstalled" version. I almost never have this level of disdain for a company, but Leaddyno has truly let me down at every turn. Mind boggling that they are still in business.

Vibrant Souls
United States
Over 1 year using the app
LeadDyno replied August 8, 2023

We sincerely apologize for the frustrating experience you've had with our platform during your time with us. Your feedback is extremely valuable and is not taken lightly. We understand your concerns about our pricing structure and we are currently working on overhauling our pricing, looking forward to rolling that out later this year, but we are truly sorry it couldn’t be done in time to keep you as a customer.

We understand your disappointment, and we are dedicated to learning from this and growing as a company. Your insights will contribute to our ongoing efforts to better serve our customers. If you have any further concerns or questions, please don't hesitate to reach out to our support team. Thank you for your feedback and we wish you and your affiliate program the best moving forward.

April 8, 2023

LeadDyno is a great Affiliate Marketing App that has helped us run our business efficiently and effectively.
We also are very happy with the companies customer service which was fast and efficient in resolving any issues that we had! Highly recommend.

The Modern Day Wife
United States
5 months using the app
LeadDyno replied April 10, 2023

Thank you so much for your review, we are happy to help!

Edited March 7, 2023

I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.

Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.

Pumped Up Sup
United States
Over 7 years using the app
LeadDyno replied March 7, 2023

Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage traffic would need to be removed from your account and that you would be moved to an appropriate plan to prevent any additional traffic fees. We apologize if you missed this email and continued on a higher-tier plan for several months. If we had the opportunity to address this issue earlier, we would have been happy to resolve it. However, since a significant amount of time has elapsed, we regret that we are unable to provide a refund for the months you have spent on the platform. We wish you and your business all the best in your future endeavors.

January 20, 2023

LeadDyno customer support makes using the platform very complicated. We regularly have to double check all information they give in their replies and often even after confirming with them on settings, it is incorrect. I have found they are not likely to take accountability for mistakes they make and instead blame you for "your confusion". Very disappointing. I would not use this system unless you are looking for the most basic of affiliate systems and are willing to audit payments regularly to make sure they are paying out correct commissions.

United States
About 2 years using the app
LeadDyno replied January 26, 2023

We are so sorry you felt this way, we're here to continue supporting you with all your LeadDyno needs.

March 10, 2023

LeadDyno support team is awesome! They respond within a couple hours and always give a quick and easy answer for what you need.

Revelation Health LLC
United States
Over 5 years using the app
LeadDyno replied April 10, 2023

Always here and happy to help!

July 31, 2023

Don't use this app! LeadDyno charges by WEBSITE visitors - so if you're working with affiliates in addition to running ads, you'll get charged for ALL the website visits regardless if it came from an affiliate. My plan unexpectedly jumped from $49 to $129 due to lots of traffic to my site that was from Facebook ads NOT necessarily from affiliate traffic. There's so many other affiliate apps out there that charge more fairly.

Festive Gal
United States
8 months using the app
LeadDyno replied August 8, 2023

Thank you for sharing your cancellation feedback and review, we appreciate the feedback, and want to let you know that it is not taken lightly. We are working on overhauling our pricing and look forward to rolling that out later this year, but we are so sorry we weren't able to do so in time to save you as a customer.

Thank you again for taking the time to share the feedback, it's the only way we can improve! Wishing you and your affiliate program all the best moving forward.

August 1, 2022

Responsive teams. The interface is a little wonky and will take time to load but they respond to support fast and courteously.

United States
About 6 years using the app
LeadDyno replied October 31, 2022

Thank you for letting us know! Our support team is always ready and happy to help.

January 28, 2022

I use Lead Dyno to manage our company's affiliate program. We have over 50 affiliate partners with our small company. But, they are all dedicated brand ambassadors. I like how easy it is for folks to sign up to be an affiliate through lead dyno, and it's also very easy to pay them through PayPal. I do, however, wish that there was an easier or more obvious way to track lead attribution. It's difficult to see which affiliates are driving the most traffic, and where unique visitors drop off from our site.

KLOS Guitars
United States
About 2 years using the app
LeadDyno replied October 31, 2022

Thank you for your review. Just wanted to hop in here and let you know that we have launched a new reporting screen where you can see exactly how many sales have been made through your affiliate program.

September 9, 2021

I am definitely not tech savvy, and getting the back end set up the way we needed it to work and look was not easy. However, tech support was very helpful and patient. Now that everything is sorted out and customized for our needs, the platform looks good and functions well. Overall, the platform meets our needs at a reasonable price. I feel we made the right choice going with LeadDyno for our affiliate program.

Organic Chemistry
United States
Over 1 year using the app
LeadDyno replied September 10, 2021

Thank you so much for your review of our affiliate marketing platform! We love hearing that our team was patient and that LeadDyno is meeting all of your affiliate marketing and tracking strategy needs.