LeadDyno Affiliate Marketing

I used this app for several months and had a really terrible experience. I needed some help setting it up and emailed back and forth with support. They confirmed that it was all set up correctly. Then I noticed that affiliate sales were occurring but sales were not being correctly attributed to the affiliate. I called support, emailed, live chatted, etc and no one would help me. Emails were not responded to in a timely manner. At a certain point, I got frustrated with the lack of a real human being to speak with on the phone. I put in request after request for a phone call, knowing that one 15 minute phone call was probably all that was needed to correct the settings for my affiliate program. I left voicemails and no one ever called me back. I emailed requesting a phone call and no one ever called me back. I live chatted and requested a phone call and was told that my request would be logged and someone would call, but no one ever called e back. Finally, in complete frustration, I emailed and said I would need to cancel my account if no one would speak to me over the phone regarding my issue. The next correspondence I received was 2 days later, informing me via email that my account had been closed.

I am not an unreasonable person. All I wanted was to talk to support about the problems with my affiliate program, which was never set up correctly. The experience with LeadDyno was incredible frustrating. I reached out directly to Adam Jacobs several time requesting a quick phone call and that request was never granted. I understand people being busy, but the lack of support was truly inexcusable. If they don't care about their customers, I don't see how they can be successful as a business.

I highly recommend you look elsewhere for affiliate software, as we are doing now.

So far it's been 5 days of trying to set up the program, the customer service tries hard to help, but it's inefficient. They're very nice, but it takes forever to get answers to simple questions and is very frustrating. I see some reviews are great and some very bad, so far my experience is on the 'not so good' side. I want to move forward with the program, but I'm stuck on one little detail or another and I still don't have the answers.

Very easy to use and fast to set up. Simple to use and works effectively.

I've talked with support in their chat function twice now. Both times I received great service. My questions were complex but they responded quickly and made everything simple for me.

Fast and efficient support! Jennifer was extremely helpful in answering questions I had about the system. Can't wait to roll out our affiliate program!

I just downloaded this app into my store but the setup was all very straightforward. Seems like it's going to be a fantastic app. Thank you to Jennifer Goodman to helping me with a minor issue, the live chat is very response and she was able to resolve my issue immediately with full resolution.

*** UPDATE October 2016 ***

After we wrote the original review, the LeadDyno team contacted us (Adam). They promised us a full refund.

That was the 22th of September, and today (17th October) we still have NOT got our refund.

And by the way... They haven't answered our last 3 mails, reminding them about our refund...

So therefore it is now 1 star...

We do NOT like the way LeadDyno do there business...

*** Original review ***

The system works..!

BUT the price is WAY TO HIGH!

We use it only with our own affiliates that we create, so with 1 - 5 affiliates and a price on $249 (because we have a lot of visitors) is not what we want...

Now we use another app where the price is $16 for 50 affiliates and NO "visitor limits".

Very pleased with Jennifer Goodman's customer support. She helped answer my questions and point me in the right direction!

I Would be careful using this system.

In an attempt to install this plugin for a client it accidentally connected the new client to a different client account.

So when the client tried to access Leaddyno from their shopify account they got access to the other clients data (Data leakage).

One issue is that this happened at all, as this should not ever be possible. One other thing is that I tried to have them resolve this issue for over a week, no solution at all. At least they should have closed the leaking account until the issue was resolved.

So basically my other client have been able to access the leaddyno dashboard of another client for over a week, and still do. Only luck the client the data is leaking from is my own company with an inactive affiliate setup. Unless this would have been a major disaster.

This is so bad that I am considering reporting to the government as these clients are based in EU, and this is a serious issue in regards to GDPR. The integrity of your data in this application is in no way taken well care of, and by using this application you are risking the privacy of your clients data.

The lack of response on an issue of this magnitude is nothing less then alarming. And it shows that this company does not take privacy and GDPR seriously, which if this happens for your client you will be in big trouble.

I would absolutely stay away from this system!

I will send a notice to Shopify as well.

Excellent customer support and a solid product! You can tell the team really cares about their product and their customer's success. On numerous occasions, they've gone out of their way to help us be successful with LeadDyno and I'm really excited to continue to grow our affiliate marketing program with their help. I'd definitely recommend the app for anyone looking to start up and affiliate program.