Locksmith , 485 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to control access to specific site areas, hide prices, and lock certain products. It's ideal for businesses differentiating between wholesale and retail or offering exclusive products. The app is also useful for selling digital content behind a paywall. Merchants praise its seamless integration with Shopify's user registration and smooth performance. Customer support is noted for its speed and helpfulness. The pay-what-you-feel-is-fair pricing model is well-received. A few merchants experienced access issues after the trial period, but these seem to be rare exceptions.
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I have been using Locksmith for several years now and I'm still 100% happy with the app. Customer service is very fast and extremely helpful.
Thanks guys, great job!!!
I am absolutely delighted with the performance of the application. The setup process was incredibly straightforward and hassle-free, allowing me to get started with it within minutes. I must say that the support service was exceptional - the team was quick to respond, provided detailed insights, and went above and beyond to offer me valuable recommendations that have significantly enhanced my experience with the application. I am grateful to Locksmith for providing such a fantastic service.
We have been using Locksmith to control access to digital content on our store. Without Locksmith, our business just wouldn't work on Shopify. It's very powerful and flexible, and the support is top notch. We're really grateful to the developers for making such a great app available!
We have been working with Locksmith on two of our e-commerce sites. Locksmith provides us with the functionality we need for our store but also has provided exceptional customer service and support. Highly recommend this app.
Terrible experience with this app. Firstly, the private link cannot be used in Klaviyo, so did not work as intended as for its promotional purpose.
Now the apps installation has made our Shop sales profile become unapproved stating:
Your Online Store is currently using password control or age verification app(s). To meet the requirements to Sell on Shop, please uninstall these apps.
This is a catastrophic issue to be caused by using this app and is a massive regret in doing so.
Thank you so much for sharing your feedback, and I'm very sorry for the issues you faced when using Locksmith. We understand the frustration that comes about when unexpected things happen.
To start, I'd like to address the Shop App issue, for you and for anyone else who reads this:
Please note that if the Shop App is an important part of the traffic and sales on your store, you may not want to install Locksmith, or any other access control app, because the Shop App will stop functioning.
The Shop App have some requirements for using their app. One of those requirements is that the store may not use any access control apps. This includes Locksmith, and any other apps that conditionally restrict access or "gate" the store. You can read the requirements for the Shop App, currently at this url:
https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility/requirements
This is something which is out of our hands, since it's not a requirement we set. Because we know this is important, we make this a major heading in our Agreement page. This agreement must be accepted when the app is installed and before it can be used. You can find the text of that here:
https://www.locksmith.guide/policies/usage-agreement
Using a Locksmith secret link with mailing lists services like Klaviyo can sometimes result in access being denied, and it's usually a minor formatting issue. It looks like we were able to offer you a fix, but at that point you had noticed that the Shop App was inactive, and needed to remove the app.
Locksmith secret links are often used in mailing lists, but they may need to be double checked for formatting. Mailing list emails can sometimes alter the link in a way that results in access being denied, and double checking that the URL parameters are formatted correctly will get things working. We're happy to troubleshoot those if your tests don't work. :)
Again, I'm sorry for the frustration you experienced. We're here to help if you need us.
All the best,
-Ken
We have been using Locksmith for a few months now and couldn't be more satisfied. The Locksmith team has been nothing but helpful in getting us set up with everything we needed for the site. Highly suggested!
The support for this app is literally unreal.
The guys from Locksmith have guided me at every step of the way and have always made me feel confident and supported.
The app itself is absolutely amazing. There is nothing that it can’t do. They have thought about everything and that makes everything so so simple to implement.
If you need to lock products, THIS IS THE APP! You won’t go wrong
I really love how this app works and the support service is very nice, I really recommend this app :)
Have just started using it and it worked well straight out of the bag.
We had a slightly more complicated request and it was sorted within 24 hours. Excellent service and easy to use app with plenty of support documentation.
I purchased this app after using 4 days of the 15 day trial period. Coming in, I had three specific goals in mind for my wholesale store. I read the articles provided, added the locks and keys as described and it didn't work. After several back and forth emails with Tristan, he pointed out my errors, I corrected them and we had two locks working. More emails, he sent line numbers of code in my theme where manual changes needed to be made. Third lock is now in place.
The locks I wanted were implemented, the level of support provided to a trial user was exceptional - including messages received over a weekend. I'm a customer now.