Reviews (1,108)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

December 29, 2022

I've just loaded the app and have had the assistance of Christina--superb and delightful! I'm excited to see how this app helps my business grow. So far so good with ease of use!

Kirsten Scannon Creative
United States
19 minutes using the app
Channelwill replied December 29, 2022

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.

-Christina

November 21, 2022

I used the app to help me points to existing customers and Mariadel was very helpful and get me the answers I needed fast!

GOTUR6IX CULTURE
United States
18 minutes using the app
Channelwill replied November 30, 2022

Hi GOTUR6IX CULTURE,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

January 30, 2023

Great customer service. Fast and reliable. I was surprised that they were willing to help unlock certain features at no extra cost.

Nutrology
United States
18 minutes using the app
Channelwill replied February 2, 2023

We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

November 7, 2022

Great customer service and helped me quickly and politely! I like the app very much and it works perfectly fine!

GymTribe
Netherlands
17 minutes using the app
Channelwill replied December 3, 2022

Thank you so much for taking the time to leave us this review, we are glad to be of service to you.

Loloyal Team

November 20, 2022

The app is Perfect everything u need, And the customer support is awesome reply in 10 seconds I suggest to use it.

BASNA
Latvia
15 minutes using the app
Channelwill replied December 1, 2022

Thanks so much for taking the time to leave us this review! We really appreciate it :)

February 18, 2023

Great job! And customer service, they did a great job in helping me set up the rewards and they also gave me a limited time offer for more controls of the rewards page, they were fast and quick and did a great job

Optic Collectables
United States
15 minutes using the app
Channelwill replied February 18, 2023

We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

February 20, 2023

Mariadel has the best customer service that I have received in a while. I am grateful I got her as a representative.

Buhter Up
United States
12 minutes using the app
Channelwill replied February 20, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel

May 29, 2023

La atención en la configuración y puesta a punto es muy buena.
Como punto negativo las traducciones muy mejorables.

NICO
Spain
About 5 hours using the app
Channelwill replied May 30, 2023

¡Gracias por tomarse el tiempo de dejarnos su opinión! Nos alegra saber que ha encontrado nuestro servicio de atención al cliente útil durante la configuración y puesta en marcha. Lamentamos escuchar que las traducciones no han sido de su agrado y tomaremos en cuenta sus comentarios para mejorar en este aspecto. Agradecemos su apoyo y esperamos seguir brindándole una excelente experiencia. Si tiene alguna sugerencia o comentario adicional, no dude en comunicarse con nosotros. ¡Gracias de nuevo!
-Sophie

November 18, 2022

Customer service was great. 10/10 recommend! I just wanted to get rid of the 'We reward with Loloyal' branding on the widget and I the lady i chatted with was very great and did it within seconds.

KyriiKosmetics
United States
11 minutes using the app
Channelwill replied December 1, 2022

Hi,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

November 28, 2022

Still testing the APP. But so far APP is super easy to use and support is also helpful. Some minor things in term of customisability needs to improve for our needs though (font type, etc.)

SANVT
Germany
About 5 hours using the app
Channelwill replied November 29, 2022

Hi SANVT!

Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, regarding the feedback about font, we will continue to develop in the near future. If you are interested, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io

Should you need any other support, please do not hesitate to contact us on Live Chat.💖

Best Regards,
Catherine | Loloyal Team