Reviews (1,106)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

December 11, 2023

Lets just try it.

Mila & Rian Cosmetics
Germany
4 months using the app
Channelwill replied December 17, 2023

Absolutely! 🌟 Let's give it a shot and see how it goes! 🚀 Your adventurous spirit is appreciated! If you have any questions or need assistance along the way, feel free to reach out. 🤗👍

Cheers,
Sophie|Loloyal Team💎

April 4, 2024

Kim and Nova replied to my queries promptly and they had solve all my problems.

My Store
Malaysia
3 months using the app
Channelwill replied April 6, 2024

We're delighted to hear that Kim and Nova were able to promptly address your queries and resolve all your issues! 🌟 Our team takes pride in providing top-notch support to ensure our customers' satisfaction. If you have any further questions or concerns, don't hesitate to reach out to us. We're here to help! 🚀😊

Best regards,
Sophie
Loloyal Customer Support 🌟

February 1, 2024

Mariadel was very pleasant and professional! Very timely and thoughtful responses. Even though they didn't have the exact solution I was looking for (due to Shopify's capabilities), I still am very satisfied AND impressed with the customer service I received!

Cloud 9 Guam
United States
About 14 hours using the app
Channelwill replied February 5, 2024

Thank you for your kind words! We're delighted to hear that we have provided you with a pleasant and professional experience, offering timely and thoughtful responses. While we may not have had the exact solution you were looking for due to Shopify's capabilities, we truly appreciate your satisfaction and are honored to have left a positive impression with our customer service. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We value your feedback and are here to help however we can!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

November 29, 2023

An easily set-up customer loyalty app, reasonably priced, with prompt customer service that effectively resolves our issues.

向陽房 SHINEHOUSE
Taiwan
5 days using the app
Channelwill replied December 3, 2023

Thank you for your fantastic review! 😊 We're thrilled to hear that our customer loyalty app was easy to set up, reasonably priced, and that our prompt customer service efficiently resolved your issues. 🌟 Your satisfaction is our priority, and we appreciate your positive feedback! 🙌 If you have any more questions or need further assistance, feel free to reach out. Happy to help! 💼✨

Sophie|Loloyal Team💎

April 16, 2024

Quick response for the support team.

Marathon Ginseng
United States
3 months using the app
Channelwill replied April 17, 2024

Thank you for taking the time to share your feedback! We're delighted to hear that you were pleased with the quick response from our support team. Providing timely assistance is one of our top priorities, and we're committed to ensuring that our users receive the support they need promptly. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

March 12, 2024

Great tools and customer service. Can't be more happy.

holgant
United Arab Emirates
2 days using the app
Channelwill replied March 15, 2024

Thank you for the awesome feedback! 😊 We're delighted to know that you found great tools in our App and our customer service great! We are happy to know that you are happy too! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Happy using our App!

Best Regards,
Kim
Loloyal Customer Support 🌟

August 11, 2024

Bastante simples de configurar o usar

Caminho Zero
Portugal
About 1 hour using the app
Channelwill replied August 13, 2024

Gracias por su comentario. Nos alegra saber que nuestra aplicación es fácil de configurar y utilizar. Asegurarnos de que nuestros usuarios tengan una experiencia fácil y fluida es una de nuestras principales prioridades. Si tienes alguna pregunta o necesitas más ayuda para seguir utilizando la aplicación, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte.

Un cordial saludo,

Kim|Equipo de soporte de Loloyal

January 2, 2024

very good and super fast customer care service too :)

skinlabo-impssbl-prod
Italy
13 days using the app
Channelwill replied January 3, 2024

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that you found our service very good and super fast. 😊 Your satisfaction is our priority! If you ever need assistance in the future, feel free to reach out. 🚀

Best regards,

Sophie | Loloyal Support 💫

April 30, 2024

Everything I was looking for and support was A+++, really easy to set up, highly recommend!

Christian Craft Paper
United States
About 2 hours using the app
Channelwill replied May 2, 2024

Thank you so much for taking the time to share your experience with Loloyal! We're thrilled to hear that you found everything you were looking for and that our support team provided A+++ assistance.

Making the setup process easy and seamless is one of our top priorities, so we're delighted to hear that you found it straightforward. Your recommendation means the world to us, and we truly appreciate your trust in our app.

If you ever have any questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help every step of the way!

Thanks again for choosing our app, and we look forward to serving you in the future.

Best Regards,

Kim|Loloyal Support Team

May 28, 2024

The app is good, the functionality is great and admin is easy to work with

Wanmag-home
Ukraine
About 2 hours using the app
Channelwill replied May 30, 2024

Thank you so much for your kind review! We're delighted to hear that you find our app good, its functionality great, and the admin easy to work with. Your satisfaction is our top priority, and it's wonderful to know that our app is meeting your needs effectively. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help!

Thank you again for choosing our app and for your positive feedback.

Best Regards,

Kim|Loloyal Support Team