Reviews (1,106)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

December 24, 2023

So far so good! (I JUST installed about 3 hours ago) Support has been very responsive

Meat The Mushroom
United States
About 17 hours using the app
Channelwill replied December 26, 2023

Fantastic to hear! 🌟 I'm thrilled you're having a positive experience so soon after installation. 😊 Our team is always here and ready to help. If you have any questions or need further assistance, feel free to reach out! 👍🏼

Best regards,

Sophie | Loloyal Support 💫

March 11, 2024

Todas las dudas las han resuelto por el chat de forma ágil y rápida.
Aún no hemos activado la totalidad de funciones para poder hacer una valoración global, pero dentro del Plan "STARTED" sugerimos como mejora, una mayor personalización del Widget y las url de destino.

Sign24h Europe, S.L.U. - B16996787
Spain
About 1 month using the app
Channelwill replied March 12, 2024

¡Agradecemos tu comentario! 😊 Nos alegra saber que nuestro servicio de chat ha sido ágil y rápido para resolver tus dudas. ¡Estamos emocionados de que estés explorando todas las funciones de nuestro Plan "STARTED"! 🚀 Tomamos en cuenta tu sugerencia y trabajaremos en mejorar la personalización del Widget y las URL de destino. ¡Estamos aquí para ayudarte en cada paso del camino! 🌟 ¡Gracias por ser parte de nuestra comunidad! 💙

Saludos cordiales,
Sophie
Atención al cliente de Loloyal 🌟

April 13, 2024

For multi language I will use it

123publiishinghouse
Hong Kong SAR
23 days using the app
Channelwill replied April 14, 2024

That's great to hear! 🌍💬 Using it for multi-language support will definitely enhance your website's accessibility and reach. If you have any questions or need assistance with implementing it, feel free to reach out. We're here to help! 🚀😊

Best regards,
Sophie 💗
Loloyal Customer Support 🌟

January 5, 2024

Ho installato da poco l'app ed è facile e intuitiva. L'assistenza è eccellente, rispondono velocemente a qualsiasi ora e sono molto gentili e competenti.

VALIRU_handcrafted creations
Italy
10 months using the app
Channelwill replied January 6, 2024

Sono davvero felice di sentire che hai trovato l'installazione dell'app facile e intuitiva! 😊 È fantastico sapere che hai avuto un'esperienza positiva con il nostro servizio di assistenza - siamo qui per rispondere rapidamente e con gentilezza a qualsiasi ora! 🌟 Grazie per la tua gentile recensione! 🙌

Best regards,

Sophie | Loloyal Support 💫

May 18, 2024

The best customer care I've ever experienced. The app is the best!

Aim Care
Italy
1 day using the app
Channelwill replied May 19, 2024

Thank you so much for your fantastic review! We're thrilled to hear that you consider our customer care the best you've ever experienced and that you think our app is the best. Providing exceptional customer service and a top-notch app is our mission, and it's incredibly rewarding to know that we've met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you again for your kind words and support.

Best regards,

Kim|Loloyal Support Team

February 24, 2024

Great customer service

Maxie Department Store
Jamaica
3 months using the app
Channelwill replied February 26, 2024

Thank you for your review! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our priority, and we're always here to assist you. If you need anything else, feel free to reach out. We appreciate your support!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

April 26, 2024

Mariadel was amazing! She was very helpful and had the best attitude. Made me feel appreciated as a customer.

NAGATI Brand
United States
About 2 hours using the app
Channelwill replied April 27, 2024

Thank you very much for your wonderful feedback! I'm so glad I could assist you and that you felt appreciated as our customer. It means a lot to me to know that you had a positive experience. If there's anything else I can help with, please don't hesitate to reach out. We're here for you! 🤗❣️

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

December 24, 2023

great easy to use

Special creations
United States
4 months using the app
Channelwill replied December 26, 2023

Thank you! 😊 We're thrilled to hear that you find our platform easy to use. If you have any questions or suggestions, feel free to let us know! 🚀

Best regards,

Sophie | Loloyal Support 💫

January 18, 2024

Just downloaded and it was everything I needed and more. I LOVE the customizations of this app. Mariadel is absolutely amazing to work with and helped me every step of the way with my questions! I highly recommend if having your brand truly represented through every little thing matters to you!

TheHoneyBShop
United States
35 minutes using the app
Channelwill replied January 20, 2024

Thank you for your wonderful review! We're thrilled to hear that our app met and exceeded your expectations, and that you found our customization options to be a standout feature. We're also delighted to hear that we have provided excellent support and assistance throughout the process. Thank you for recommending our app to others who value a strong brand representation. We appreciate your support and hope to continue providing you with great service in the future! 💞

Best regards,
Mariadel // Loloyal Support 💫

March 19, 2024

Customer support is always super helpful.

Voūk Brasil
Brazil
1 day using the app
Channelwill replied March 20, 2024

Thank you for your kind words about our customer support team! We strive to provide excellent service and assistance to all our customers, and we're delighted to hear that you found our support helpful. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.

Best regards,
Mariadel // Loloyal Support 💫