Reviews (1,069)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this loyalty program app for boosting customer retention and engagement through its user-friendly interface and unique features like transparent point collection and customizable rewards. They praise the responsive customer support, especially staff members like Nova, Mariadel, and Kim, and appreciate the smooth performance and reliability of the app. It's particularly valued for its free plan, suitable for startups, and continuous updates that enhance its functionality.

August 25, 2023

Muito bom, recomendo. Estou testando ainda, mas é uma ideia bem legal para a loja ter mais branding e algo diferente. Suporte excelente.

Albuquerque Outlet
Brazil
4 months using the app
Channelwill replied August 26, 2023

Muito obrigado pelo seu feedback positivo! Ficamos felizes em saber que está gostando da nossa solução para branding e que nosso suporte está atendendo às suas expectativas. Continuaremos trabalhando para oferecer a melhor experiência possível para nossos clientes. Obrigado novamente pela sua recomendação!

-Joewelyn🌹

October 30, 2022

This is a great app and the customer service was great. Very fast response and very helpful with my enquiry.

Kelly Collings Designs
United Kingdom
5 months using the app
Channelwill replied December 3, 2022

Hi,

Thanks so much for taking the time to leave us this review! We really appreciate it :) Cheers to more success! ✨🥂

Catherine | Loloyal Team

October 4, 2022

Customer service with Mariadel was great. She was very quick to respond and very helpful with helping with my needs!

Neon Blues Boutique
United States
5 months using the app
November 29, 2022

We're testing out this app and so far the customer service provided has been great! Looking forward to fully testing it out

Purpose Performance Wear
Singapore
4 months using the app
Channelwill replied November 29, 2022

Hi there!

Thank you so much for taking the time to share your feedback with us. We will continue to strive to provide you with better products and services.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.💖

Best Regards,
Loloyal Team

February 20, 2023

Mariadel from the customer care has been great! She's helping me with every setup step.
Thank you so much for your kindness!

Reina Olga
Switzerland
4 months using the app
Channelwill replied February 20, 2023

We appreciate you taking the time to write such a great review and providing your thoughts. We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Mariadel

December 11, 2023

Lets just try it.

Mila & Rian Cosmetics
Germany
4 months using the app
Channelwill replied December 17, 2023

Absolutely! 🌟 Let's give it a shot and see how it goes! 🚀 Your adventurous spirit is appreciated! If you have any questions or need assistance along the way, feel free to reach out. 🤗👍

Cheers,
Sophie|Loloyal Team💎

January 23, 2023

Customer service is GREAT! Mariadel was awesome! Quick responses, and representative very diligent and kind!

Nice & Twice
Panama
4 months using the app
Channelwill replied January 27, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

-Mariadel

February 7, 2023

Catherine was amazing at answering my questions!! Thank you so much. The customer service is fantastic

SoChic Vintage Loft
United States
4 months using the app
Channelwill replied February 8, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Catherine

June 21, 2022

第一次评价shopify的插件,安装使用一个月之后,发现这款插件,简洁,能满足需求,非常实用,强烈推荐。
就是有点不喜欢这个产品粉色的logo,LOGO的字体也不是很好看,介绍页面也全是粉色,不知道是怎么想的。。

Strailboard
China
4 months using the app
Channelwill replied June 22, 2022

嗨 Strailboard,
非常感谢您花时间给我们留下您在Shopify上的第一条宝贵的评论,您的肯定是我们团队前进的动力!
我们很珍惜每个用户的建议,这将对我们应用程序的未来开发有很大的帮助。关于logo的颜色和字体,我们也会在之后做相应的调整,敬请期待😉

再次感谢您,如果您在使用app上有任何问题,请随时通过联系我们,我们会第一时间给您满意的服务!

Loloyal Team

November 5, 2022

I started using this app and I find it very easy to use. Customers service is very reactive and helpful.

Sahästara
New Caledonia
4 months using the app