Reviews (972)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and referral app for its high customizability, seamless integration, and fair pricing. They value the control over points and rewards, as well as the ease of setup and compatibility with other apps. The live chat feature and responsive customer service are also praised. Merchants commend its user-friendly layout, ability to manage customer points, and reliability, describing it as cost-effective and robust.

February 25, 2023

I just had to take a moment to share how impressed I am with the exceptional customer service I received from Mariadel during my recent setup experience. Her friendly and helpful demeanor made me feel valued as a customer and her extensive knowledge ensured I had everything I needed. Mariadel went above and beyond to ensure my satisfaction and made the entire process a breeze. Thank you so much for your outstanding service!

Humidilux
United States
26 minutes using the app
Channelwill replied February 26, 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.

-Mariadel

January 31, 2023

I've only just started using this app, but the support via chat has already been excellent. Looking forward to setting it all up!

Ellenny Swim Pty Ltd
Australia
26 minutes using the app
Channelwill replied February 2, 2023

We appreciate you taking the time to write such a great review and providing your thoughts.
We are happy to provide excellent service for you, if you have any questions feel free to leave us a message. Thank you a lot.
-Catherine

February 25, 2023

great customer service!! and the app is totally free. it is great because it has all the function i need. that would be even better if this app can allow redeem point incrementally on the POS app.

皇巢卡店 Beehive Trading Card Shop
Hong Kong SAR
26 minutes using the app
Channelwill replied February 26, 2023

We’re so grateful for your 5-star review! Ease of use and customer service are our goals. Please feel free to contact us if you have any problems.
-Mariadel

Edited November 13, 2022

This app is pretty awesome and does what I need it to do :) and I had a great experience with the customer service. Mariadel was very fast, helpful and friendly. Overall, it was a great experience and I would definitely recommend this company to others.

Orange Farm Clothing
United States
26 minutes using the app
Channelwill replied December 2, 2022

Hi,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Loloyal team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success! ✨🥂

Catherine | Loloyal Team

March 10, 2023

This app is the perfect fit for my online store. Perfect customer service! They help you out super fast.

Teint Teint
Belgium
25 minutes using the app
Channelwill replied March 10, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

-Mariadel

April 23, 2023

Was helped by Sophie. Customer service was fast and great! A++
Going to try this out and can already tell its much better than the competitors.
Give it a try, you won't be disappointed!

Games for Meeple
United States
25 minutes using the app
Channelwill replied April 23, 2023

Thank you for taking the time to write your feedback! It's an honor for us to provide excellent service to you. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~

- Sophie

January 17, 2023

Had a great experience with Catherine. She did a phenomenal job helping me through the program and made it very easy.

frostbrewhouse
United States
25 minutes using the app
Channelwill replied January 22, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine

March 7, 2023

The app is easy to set up and the chat team is quick to respond and super helpful! Excited to see how this app boosts sales and traffic!

Kind Culture Co.
United States
25 minutes using the app
Channelwill replied March 8, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

-Catherine

December 14, 2022

Wow! Great service, Very helpful and fast.
Got all my queries sorted in only a few minutes.
Thank you

Makeawish Crystals
New Zealand
24 minutes using the app
Channelwill replied December 14, 2022

Thank you for the review we are happy to help with your needs. If you may need further support, feel free to leave us a message.
-Mariadel

January 3, 2023

Mariadel was super helpful and the response time is amazing. So far my experience with the app has been great.

Adorned by Xena
Australia
23 minutes using the app
Channelwill replied January 4, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Mariadel