Reviews (426)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining returns, reducing support tickets, and enhancing post-purchase experiences. Its self-service platform integrates well with Shopify and systems like Brightpearl, offering a user-friendly interface and extensive configuration options. Automation capabilities are a major benefit, saving time and money. Customer support is consistently responsive and knowledgeable, providing effective assistance. The app is valued for simplifying returns and exchanges efficiently.
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Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch.
Thank you for this review! We're always taking our merchants' input into consideration and appreciate the feedback!
Our team had trauma from Returnly and Loop was the solution to what we were looking for.
- Onboarding was smooth and easy, Returnly was complicated and took so long!
- Reporting is easy, Returnly was complicated and we were always missing reports.
- We were able to implement the exchange feature and gain more sales
Overall, we're very happy with Loop and the customer service they provided.
Thank you for sharing your positive experience with Loop! Smooth & easy is what we're going for! 🙌
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝
Glad we could answer your questions quickly!
I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.
This recommendation >>>>>>
Thanks for taking the time to share your experience with Loop!
Always quick to reply and assist!
Really helpful and responsive support!
Their support team is so responsive!
Such great feedback, thanks so much for sharing! We 💙 our support team!
Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app
We're thrilled to be working with you! Thanks for sharing! 💙
The best thing about Loop are the all the lovely people that are involved. Every single person I have come in contact with has been a joy to work with. They made sure set-up was easy and I felt supported through the entire process. We just went live so I can't speak too much to the performance but so far the customers that have used it have seen a seamless experience and I feel confident that is any issues arise it will be handled quickly. Would definitely recommend.
Thank you for this review! We're thrilled that you are a new customer and are excited to continue working together! 🤝 💙
