Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

Edited March 2, 2024

Very good experience with the support team, they are very responsive.
They were able to solve my installation problems with a direct handover to my site.
Very attentive to all our questions.
Don't hesitate, this application is just incredible, it's essential for a good start on Shopify.

Dymsmart Shop
France
About 2 months using the app
February 4, 2024

Gempages has helped me with a complex issue on my shop. They have fixed it within a short time. I will definitly keep using them. Thanks

Galaxy Bro
Switzerland
About 2 months using the app
March 11, 2024

Shanny was very helpful and prompt in resoving the issue that I had! Thank you!

MoybyAbeni
India
11 months using the app
March 20, 2024

Does what its supposed to do. Just wish they would lower the cost!

NicDelivery
United States
2 months using the app
March 24, 2024

Loox makes adding and customizing reviews through out your store simple and easy, and the service is fantastic. Big shout out to Jodel, customer service team lead, who remained accessible even over the weekend and provided clear, fool proof help with understanding how to navigate loox. Thanks a million to Jodel and the Loox team :)

Lifespoke
United States
5 days using the app
February 24, 2024

Amazing app, works great on the store COHFFEE.COM. Thank you once again loox for displaying strong social proof encouraging other customers to purchase as well. Would definitely recommend!

COHFFEE
United States
11 days using the app
February 23, 2024

Love the app. Very easy to use and set up. Chester from Customer Support was also very helpful with my questions. Highly recommend!

Palmashell
United States
About 2 months using the app
February 28, 2024

An app where not only everything works as intended, but they have a great customer support in case of any issues! Lilach not only helped me, but did the code modifications himself (fast!) and explained what he changed

can only recommend

Seluni
Estonia
17 days using the app
April 12, 2024

Wonderful support from Aya. Thank you

Rags n Rituals
United Kingdom
Over 4 years using the app
February 18, 2024

Had a problem with Loox referral banner presenting over the themes headline banners. Emailed in to ask for help and within minutes had quick reply that helped me sort the problem.
Great service - thank you

Beauty and Vitality Skincare
United Kingdom
About 1 year using the app