Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,020)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

October 31, 2024

So easy to use. I'm very happy with this app.

Zukra Energy
Netherlands
9 months using the app
October 18, 2024

BEST THING EVER, literally makes people trust a lot!

THE HOME OF TRENDS
United States
17 days using the app
September 18, 2024

I am currently on a trial with Loox after being on Junip for a few months. I had issues with set-up and migrating reviews over and Laurence from the support team was so quick to help and resolved my issue within an hour (whaaaat?!). Overall, the process has been so easy to set-up and edit without the help of a developer. No code install needed. Very intuitive UI. Will definitely be staying on as a customer!

Outdoorish
Australia
2 days using the app
September 11, 2024

The Loox app is essential for anyone looking to build a credible and trustworthy product store. The team has been outstanding in their support with my account. I had the pleasure of working with, Jodel, who was very attentive to solving my issues.

Ride Velo
United States
25 days using the app
September 25, 2024

has helped a lot with getting more reviews. It was easy to install on my replo pages. Customer service has been fantastic

Birchbury
United States
10 days using the app
November 3, 2024

This is very good app. Highly recommend.

Houck Pharmacy
United States
11 months using the app
September 21, 2024

Super schneller und kompetenter Support. Thank you Aya, very much!!

LUUP COFFEE
Germany
About 3 years using the app
Edited November 15, 2024

Great customer service, Ken helped me a lot setting up the widgets.

Steel 'N' Feel
Vietnam
3 months using the app
August 22, 2024

I had a positive set up experience while setting the Loox app in my Shopify store. Would recommend to newbies like myself starting out.

EMPACIO
United States
About 2 months using the app
August 17, 2024

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

Number Artist
United States
7 months using the app
Loox replied August 18, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.