Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient performance, intuitive navigation, and ability to showcase customer reviews and user-generated content. Its standout feature is the display of photo reviews, acting as strong social proof. The app offers customizable widgets, seamless Shopify integration, and valuable analytics. Merchants praise the customer support for their prompt and effective service. The app aids in building trust and boosting conversion rates with features like automated review request emails and a user-friendly review management dashboard. However, some merchants find it costly when order volume is high.

January 3, 2024

I was having issues with my reviews because they were not populating. I want to bed sad and I woke up this morning sent a message to the loox team and within minutes Liz came to my rescue. She told me the reason why I was having the issue and how to solve it. I watched the short video she sent and in less than a minute I was able to navigate the issue and got the reviews solved. Now I can see my reviews. Thank you Liz @Loox. Your assistance has made me happy. Please Loox keep it up.

Calmcurves
Canada
1 day using the app
November 30, 2023

Rain helped me so fast to solve the issue on my website! I’m really happy with customer service! Thank you!

Lalana Arts
United States
Almost 2 years using the app
December 13, 2023

Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .

Amovibe
Hong Kong SAR
7 months using the app
November 30, 2023

As the founder of BombayHustleCompany, I can't express enough how instrumental Loox has been in transforming our online presence and elevating our brand to new heights. Loox isn't just a review app; it's a game-changer for any e-commerce business, especially in the competitive world of fashion.

From the moment we integrated Loox with our Shopify store, the impact was palpable. The seamless integration allowed our customers to effortlessly share their experiences with our products through visually stunning reviews and user-generated content. The result? A dynamic and engaging showcase of our fashion pieces in the real world.

Loox's photo reviews feature has been a game-changer. Seeing our customers confidently flaunting their "BombayHustlecompany" apparel has not only created a sense of community but has also served as powerful social proof for potential buyers. The authenticity and visual appeal of these user-generated photos have significantly increased our conversion rates.

The customizable widgets and display options offered by Loox allow us to showcase these reviews in a way that aligns perfectly with our brand aesthetics. The integration with Shopify has made the entire process seamless, and the analytics provided have been invaluable in understanding our customers better.

What sets Loox apart is not just the functionality of the app but also the exceptional customer support. Any query or concern is met with prompt and helpful responses. It's evident that the team behind Loox is as dedicated to our success as we are.

In a market where trust and authenticity are paramount, Loox has become our secret weapon. It's not just a review app; it's a trust-building, conversion-boosting, brand-elevating partner that every fashion brand on Shopify needs.

Thank you, Loox, for being an invaluable asset to BombayHustleCompany and for helping us build a community of happy and satisfied customers.

BombayHustlecompany
United States
About 1 month using the app
December 22, 2023

Super application, tres intuitive...

Boutique Petits Anges
France
Almost 4 years using the app
January 23, 2024

Thank you very much for this very useful tool. It gives our customers the confidence to buy without fear.

Petite Boutique Express
United States
11 days using the app
January 23, 2024

Easy to use and offering excellent customer service; Liz assisted me quickly and effectively, remaining patient while resolving my issue. Thank you!

Viva Nora
Netherlands
17 days using the app
January 19, 2024

I loved this apps it simplify the way to add reviews on my store

Strong Boulder 83
Canada
14 days using the app
Edited January 21, 2024

Excellent integration, vast theme placement & customizing options. Above all is the quick response to any inquiries. We had a branding question & reached out for support. Seeing it was 4 am on a Sunday, we didn't expect a response until Monday. We received a response within 15-20 minutes from Liz @ Loox who quickly & easily helped us out. A++

LustDiva.com
United States
2 months using the app
January 25, 2024

Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.

zyndyn
United States
3 days using the app
Loox replied January 26, 2024

​Hey,

Ilan from the Loox team here.

Loox fully supports having the Rating widget for the collection page products.

I contacted you privately and will happily set up the widget for you as soon as possible!

Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.