Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,114)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its affordability and comprehensive features, including customizable review widgets and the ability to add photo and video reviews. They appreciate its user-friendly interface, multilingual support, and seamless integration with Shopify and other apps, which enhances email marketing and other functionalities. The automated review request feature is praised for saving time, allowing merchants to focus on other business areas. Strong customer support and the positive impact on sales and customer engagement due to increased social proof and credibility are also noted benefits. Additional features like referral programs and upsell opportunities further contribute to its appeal for business growth.

June 16, 2022

This App is really great, it has certainly increased my conversions. Their support team is simply awesome, they answer your concerns very fast and always there to help whenever needed. I recently dealt with Chester and he was quite efficient in getting back to me about my concerns and was eager to offer additional help if needed. This is so far my favorite app in the app store.

SYMONE + ALEXIS
United States
Almost 3 years using the app
June 21, 2021

Really straightforward to use, both for the business owner and customers alike. Affordable monthly plans and great customization options. Thank you, Loox!

Birthday Life Vintage
United States
Almost 3 years using the app
November 8, 2022

Excellent customer support from Rain, solved my query in minutes with such ease - thank you so much.

Rainbows & Sprinkles
United Kingdom
Almost 3 years using the app
July 20, 2021

Couldn't upgrade app. Very buggy and expensive . Not happy and currently would not recommend it at all.

Plushy
Australia
Almost 3 years using the app
Loox replied July 21, 2021

Hey,
Dor from the Loox team here :)

I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend.

Additionally, please note that you can upgrade your plan at any time through your Loox admin.

In any case, I also contacted you privately so we can resolve any issue you might be experiencing together!

April 5, 2023

Very good for social proof and upselling! Customers trust the brand based on reviews and when the coupon code is issued it allows for additional discounts.

Seaux Femme
United States
Almost 3 years using the app
August 3, 2021

Love it! Suddenly my conversion rate increased! It's great for a skincare brand like mine as you can show visible results.

The Beauty Berry Company
United Kingdom
Almost 3 years using the app
January 25, 2021

Love loox and their support team! Couldn't ask for a better app and support, would defo recommend!!!!!

Kawaiies
United Kingdom
Almost 3 years using the app
January 30, 2020

Super happy with Loox - I love that my potential customers can see all of the happy customers' photos at a glance!

Daily Orders
Australia
Almost 3 years using the app
July 29, 2021

I needed to sync reviews from one product to another, I sent Loox a message, and within 10 minutes the problem was fixed.

Amy Lee Cosmetics
Australia
Almost 3 years using the app
November 16, 2020

great.
Could be cheaper though, specially for more advanced plans which gives you some basic stuff like customizing review request titles and logos.

4Evah Young
Brazil
Almost 3 years using the app