Reviews (20,016)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and comprehensive features, particularly praising its user-friendly interface that simplifies collecting and displaying customer reviews. It integrates seamlessly with email marketing platforms like Klaviyo and supports multiple languages, making it ideal for stores with a diverse customer base. The customizable review widgets help maintain brand consistency, and the inclusion of photo and video reviews significantly boosts social proof and credibility. Merchants also commend the excellent customer support, specifically highlighting staff members like Aya, Chester, and Ken for their prompt assistance. The app is noted for its reliability and performance, ensuring it does not slow down websites. Additionally, the straightforward onboarding process, easy setup, and automation features for collecting reviews save time and effort. Various display options for reviews enhance the visual appeal of stores, and merchants have reported a positive impact on sales and customer engagement after integration.

July 1, 2018

Love this app. Conversion rate gone high up in the sky.

Bell Bucket
India
About 3 years using the app
January 21, 2019

I love all the features so far :) The customer support is also excellent! I wanted the widget to be customized on my site and they did a lovely job. Thank you LOOX!

Otrio Stationery & Gifts
United States
About 3 years using the app
September 9, 2016

We absolutely love this app! It automatically sends a message to customers, and they also get an incentive to add a photo to the review. It works like a charm, we even made a dedicated Reviews page in our shop. Highly, highly recommended!

Break Time Nautical
Croatia
About 3 years using the app
September 7, 2023

Excelente serviço!

Loja do Inseto
Portugal
About 2 months using the app
July 13, 2019

There's no reason to use any other review app besides Loox. You will make your money back simply from the review discount codes Loox auto generates for you. Don't bother cheaping out on any other review program, you will regret it.

Essentials For Mom
United States
About 3 years using the app
August 28, 2023

Sehr gutes Tool! Dies sollte eins der ersten Apps sein, Diese bei einem neuen Onlineshop nicht fehlen sollte.

NOVAWEAR
Germany
About 1 hour using the app
January 31, 2024

Tolle App

Berunia
Switzerland
26 minutes using the app
March 16, 2020

Simple, easy to use. I wish they provided more features like re-emailing those that didn't open for a review. Overall good app.

REK Cosmetics
United States
About 3 years using the app
February 2, 2021

So far, so good! Looking forward to receiving more reviews from customers. I think this app will increase sales.

THE GOOD PLACE
Canada
Almost 3 years using the app
Edited June 11, 2024

Die App ist wirklich der Hammer. Nicht nur das Styling sieht super schön aus, sondern das Handling ist wirklich sehr einfach und professionell. Danke an Chester und Ken für die Hilfe!

Pfotenprint
Germany
Almost 3 years using the app