Reviews (20,016)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and comprehensive features, particularly praising its user-friendly interface that simplifies collecting and displaying customer reviews. It integrates seamlessly with email marketing platforms like Klaviyo and supports multiple languages, making it ideal for stores with a diverse customer base. The customizable review widgets help maintain brand consistency, and the inclusion of photo and video reviews significantly boosts social proof and credibility. Merchants also commend the excellent customer support, specifically highlighting staff members like Aya, Chester, and Ken for their prompt assistance. The app is noted for its reliability and performance, ensuring it does not slow down websites. Additionally, the straightforward onboarding process, easy setup, and automation features for collecting reviews save time and effort. Various display options for reviews enhance the visual appeal of stores, and merchants have reported a positive impact on sales and customer engagement after integration.

June 18, 2020

The only thing better than this app is the customer service. If they had a sixth star I'd give it. So easy to get started, works great. Such a great value compared to others.

Heidi Carey
United States
Almost 3 years using the app
July 14, 2023

Fantastic support from Jemeul (I needed help with the new Loox badge review) - Fast, efficient and responsive.

Zeke Skincare
New Zealand
Almost 3 years using the app
August 15, 2021

Great app, very friendly and efficient. Can use some improvement on getting clients to upload quality UGC.

Coravana
United States
Almost 3 years using the app
Edited July 6, 2021

I've used several review apps and Loox is by far the best. Finally found one I'll be sticking with for good!

Frozen Garden
United States
Almost 3 years using the app
September 12, 2023

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Gt Store
Cyprus
About 2 months using the app
Edited June 5, 2022

Great app, collects all the reviews from our customers, and connects well with Shopify. Customer support is outstanding, special thanks to David for his promptness and assistance!

Okayama Denim
Japan
Almost 3 years using the app
September 26, 2022

This app is great, works with Shopify markets and has many great features. their support is great and efficient

Little Green Radicals
United Kingdom
Almost 3 years using the app
September 16, 2019

i love LOOX ! merci beaucoup pour toute votre éfficacité ! je réussi très facilement a importer des avis de qualité

Hub-France
France
Almost 3 years using the app
May 14, 2022

Had some trouble with my store and contacted loox support, instantly got reached out and solved my problem.

LUXOS
Netherlands
Almost 3 years using the app
February 14, 2020

Love this app! Works really well and the support team will fix anything you need :) Highly recommend

sassyspud
United Kingdom
Almost 3 years using the app