Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (21,472)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and conversions through its photo and video review capabilities. They value its user-friendly interface, easy setup, and customizable review widgets that seamlessly integrate with their websites. The automated review request feature is particularly noted for its efficiency in collecting feedback, reducing manual effort, and enhancing brand credibility. The app is compatible with various Shopify themes and supports multiple languages, making it ideal for international businesses. Integration with email marketing platforms like Klaviyo further enhances comprehensive marketing efforts. Customer support is frequently praised for being responsive and effective, with the support team providing quick and personalized assistance that often exceeds merchant expectations. This robust performance and valuable features make it a favored choice among Shopify merchants looking to leverage customer reviews to increase sales and enhance brand presence.
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Overpriced for what it is. There is better alternatives for a cheaper price, although Loox has been going the longest. The import AliExpress reviews feature is weak, only allows for 100 reviews at a time, and you can only import one of the images not multiple per review. The worst part is that you can't edit the text of the reviews, rendering most the aliexpress reviews as useless, because they are written in terrible grammar/translated and hurt your credibility more than they help. The app has a long history and credibility, although there is nothing special about this app that makes it stand out, and the competition is evolving much faster at a much better rate. Disappointed.
Hey,
Amit from the Loox team here!
Please note that Loox lets merchants choose which country to import reviews from and we use AliExpress's translation to give more translating options for merchants who can't find reviews from their original country.
In addition to AliExpress's translation, we offer integration with the Weglot app, which translates your reviews to your customers' language!
Moreover, Loox offers many other features that will help increase conversion and retention rates, such as referrals, popup widgets, Facebook integration and much more!
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I had this app with another store of mine and just love it!! The ease of setting up and the way my reviews display is perfect but I closed my store and needed to transfer my reviews to the new store and had a little trouble. All of my reviews didn’t transfer and to be honest I was okay with the 100+ that did. Support reached out to me and asked why I deleted app and I explained. The next think I know support contacted me saying they transferred all reviews over FOR ME That’s excellent customer service. Love this app and highly recommend
Needed help setting up my review carousel on my home page and Chester solved it for me in less than 5 minutes. I rate their customer service 5 stars.
Only negative thing about this app is the lack of customization available. I wish the emails were more customizable as well as the look of the reviews on my website. Also, when selecting your options in the settings, they don't show photos of what it would look like (ex: selecting 'rounded corners' instead of 'sharp corners' but you can't see the difference between the two until you save it and look at your website)
Hey,
Tamarry from the Loox team here :)
I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email.
I’d be more than happy to help you find customizations that work for your brand.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Solid
Such a great app! It made the process of getting reviews seamless and easy. The support team is great and very supportive. I'd love to see in the near future new integrations with other social media platforms.
AAA+
Muy conforme con la app.. podria ser mas economica, pero la recomiendo definitivamente para cualquier pagina
Great, fast & friendly support from Aya
Great help from their customer service.
great app, very helpful and dependable. i would suggest this app to anyone that wants to further their business
App works beautifully with our site and Chester was super helpful in working through some specific questions.