Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

November 13, 2021

Jodel was very helpful and great overall app. Happy to be able to use Loox to help deliver value to customers

MyKlutch | The Original Portable Charger
United States
7 months using the app
October 16, 2022

I love Loox. A part from it being a fantastic reviews app, the customer service is outstanding. Aya helped me with something, and she went above and beyond to answer my question; I truly appreciated it!

Beelumina - Beeswax Candles
United States
7 months using the app
May 8, 2019

Easy to use. Great app overall! Excited to boost my sales because of Loox. I love how you can import reviews here easily.

chooseandpack
Philippines
7 months using the app
April 11, 2022

Very responsive team at Loox always there to help - had a lot of questions to ask and they responded quickly. Much appreciated

Beastie Collection
Australia
7 months using the app
March 16, 2023

Awesome support! Jodel helped me on email with issues that I struggled by myself. They were simply to fix, but Jodel communicated back and forth with me until I got everything figured out. He also helped with some customisations. Wonderful support!

ZOUPPER
Singapore
7 months using the app
August 14, 2020

This app is what you need if you want to build a sturdy trust with your customers, it's really worth the investment and provides so many features in order to receive reviews quickly, worth trying.

GoodyTees.com
Morocco
7 months using the app
December 8, 2021

I love this app and customer service is great. I emailed them for help and within a few hours I received a response and my issue was resolved. Would definitely recommend . Glad I made the switch

Vangle Evolve
United States
7 months using the app
December 8, 2022

Loox is a fantastic review app, the interface is clear and easy to use, review request emails are great and customisable & customer support is very responsive. I have received so many more reviews since installing Loox, highly recommend ☺️

Inner Nurture
Australia
7 months using the app
March 23, 2021

I do appreciate the effective and efficient teamwork. They offer powerful way to help me build trust.

FashionableMeStorytelling
Canada
7 months using the app
October 3, 2022

Bearing in mind its a new install for our store, the implementation process has been fairly painless and the integration with our theme appears to work well. The email based support has been prompt.

GTDriverShop
United States
7 months using the app