Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use interface, flexible points system, and effective referral program. It integrates well with Shopify, offers customization to align with brand aesthetics, and provides valuable analytics for refining marketing strategies. The customer service is noted for its quick response and professionalism. The pricing, including 50 free active accounts, is beneficial for startups. Merchants report increased sign-ups and sales after using the app, which also works with other subscription-based apps.

February 2, 2018

5 Stars for great customer services. Shubhneet was very helpful in swiftly installing the app for us. We are very happy with the App and excited to roll it our for our customers.

Gokali
United States
About 2 months using the app
Edited June 22, 2022

very disappointed with the app, after sales service is terrible. I wrote in to ask them one issue but they replied me with standard "solutions" which none of them is related to me question.

allaboutalicia
Singapore
Over 2 years using the app
August 7, 2017

Really good app, I like it and it's features.

Ciensales
United States
About 2 months using the app
October 26, 2019

We are on Version 1 and its clunky on how it checks out customers (it creates a completely separate order for anyone wanting to buy with loyalty points - very confusing for them and hard on our customer service to combine order to ship. Version 2 I understand works on coupon codes for checkout and much more flexible in what we can offer to use the points for (shipping or product or $ off etc). But the price tiers for V2 are $29.99 then jumps to $199.99 - in V1 we have a $59.99 option and a $99.99 option - the benefits of V2 do not warrant a $100 per month increase in the program. So we ask BOLD to offer the same tiers for V2 as they do for V1....until then we'll stick with the clunky ford..... by the way, KAISER is great! Just spend a long long live chat on a Saturday walking me through ways to clean up my old customers and their points. THANK YOU KAISER!!!

Organic Excellence
United States
About 3 years using the app
Shop Circle replied October 30, 2019

Hi there. My sincerest apologies for the issues you've been facing with Loyalty Points. I've reviewed your correspondence with our product expert, Sam, and it looks like we haven't quite been able to get a top-notch solution for you due to some limitations.

We know that Sam will continue to help you to the best of his abilities, however understand that our app may not be the best solution for your business.

We wish that we had a better solution, and are happy that Kaiser was able to assist you initially.

April 6, 2016

Love the app just wish I'd found it sooner. Great support too!

Krystal Kelar
United States
About 2 months using the app
February 17, 2021

Worked well until I paused my store. After: client accounts were jacked and Bold won't help restore.

LESAINT FRENCH CHOCOLATE
United States
Almost 3 years using the app
July 27, 2017

This is super easy to set up and provide lots of options for however you would like to run your rewards program. I really wished they provided Templates for providing information to customers about my rewards program. It's a little complex with my theme and just need to put the finishing touches on it.

Josephs Hut
United Kingdom
About 1 month using the app
July 24, 2016

They have a truly excellent customer support team and the app is so simple and easy to understand.
cal,
anavo.co.uk

Anavo
United Kingdom
About 1 month using the app
March 25, 2017

Great App ! I Will keep using it

Villagecart
United Kingdom
About 1 month using the app
August 12, 2016

So far I am LOVING this app! This app fits my business PERFECTLY! The team behind it are very helpful too. Five Stars!!

Saturn Magazines
United States
About 1 month using the app