SC Loyalty Rewards

SC Loyalty Rewards

Reviews (172)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its customizable loyalty points and referral programs. It integrates seamlessly with Shopify, allowing for easy migration of existing loyalty systems. The support team is noted for their quick and effective assistance, enhancing the app's functionality and user experience. Merchants report increased sales and customer loyalty due to its robust rewards system.

January 4, 2022

I’ve used this app for a while and it’s fairly decent for what it does. But In the past 2 months there’s a bug in the app that causes some features to be missing such as entering birthdays and claiming points. Since that’s the whole point of a loyalty programme. When sent a ticket, I was told I would be given an update but I was not. I asked for an update a few days ago and was told “we have been closed for holidays”. It seems bold took the whole month of Dec off or something because the problem was before this and nothing has been changed. To pay $30 a month to have it not working properly or worked on is low key a scam. I wouldn’t recommend installing the app until it’s fixed. It’s going to be very hard for me to change app so I’m giving it more time. I will update if there’s any improvement.

malingmouse
Singapore
About 3 years using the app
January 25, 2017

LOVE this app! It's an awesome way for customers to earn points and very easy to set up and use. Bold's support staff is super friendly and VERY QUICK in answering my questions. Thanks BOLD!!!!!!!

Polishpotteryhouse
United States
About 2 months using the app
February 2, 2018

5 Stars for great customer services. Shubhneet was very helpful in swiftly installing the app for us. We are very happy with the App and excited to roll it our for our customers.

Gokali
United States
About 2 months using the app
October 14, 2021

App does not allow you to manage customer points effectively or even extract your own customer data - after being charged over $500 in one month because they had counted EVERY single customer EVER sent points (it is automatically sent to every customer and therefore counted) i asked to extract my data - almost 3 weeks later I still cannot access and they are not sending to me either - excuse after excuse - very angry about this and cannot believe Shopify support this

Uno Lusso
United Kingdom
Over 2 years using the app
August 7, 2017

Really good app, I like it and it's features.

Ciensales
United States
About 2 months using the app
Edited June 22, 2022

very disappointed with the app, after sales service is terrible. I wrote in to ask them one issue but they replied me with standard "solutions" which none of them is related to me question.

allaboutalicia
Singapore
Over 2 years using the app
April 6, 2016

Love the app just wish I'd found it sooner. Great support too!

Krystal Kelar
United States
About 2 months using the app
October 26, 2019

We are on Version 1 and its clunky on how it checks out customers (it creates a completely separate order for anyone wanting to buy with loyalty points - very confusing for them and hard on our customer service to combine order to ship. Version 2 I understand works on coupon codes for checkout and much more flexible in what we can offer to use the points for (shipping or product or $ off etc). But the price tiers for V2 are $29.99 then jumps to $199.99 - in V1 we have a $59.99 option and a $99.99 option - the benefits of V2 do not warrant a $100 per month increase in the program. So we ask BOLD to offer the same tiers for V2 as they do for V1....until then we'll stick with the clunky ford..... by the way, KAISER is great! Just spend a long long live chat on a Saturday walking me through ways to clean up my old customers and their points. THANK YOU KAISER!!!

Organic Excellence
United States
About 3 years using the app
Shop Circle replied October 30, 2019

Hi there. My sincerest apologies for the issues you've been facing with Loyalty Points. I've reviewed your correspondence with our product expert, Sam, and it looks like we haven't quite been able to get a top-notch solution for you due to some limitations.

We know that Sam will continue to help you to the best of his abilities, however understand that our app may not be the best solution for your business.

We wish that we had a better solution, and are happy that Kaiser was able to assist you initially.

February 17, 2021

Worked well until I paused my store. After: client accounts were jacked and Bold won't help restore.

LESAINT FRENCH CHOCOLATE
United States
Almost 3 years using the app
July 24, 2016

They have a truly excellent customer support team and the app is so simple and easy to understand.
cal,
anavo.co.uk

Anavo
United Kingdom
About 1 month using the app