Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use interface, flexible points system, and effective referral program. It integrates well with Shopify, offers customization to align with brand aesthetics, and provides valuable analytics for refining marketing strategies. The customer service is noted for its quick response and professionalism. The pricing, including 50 free active accounts, is beneficial for startups. Merchants report increased sign-ups and sales after using the app, which also works with other subscription-based apps.

September 16, 2017

Good service! Paul was very helpful. IT's nice that these guys are constantly redeveloping the app.

Filtrous
United States
Over 1 year using the app
October 26, 2016

This program is great, thanks!

Thundertouch Store
Canada
Over 1 year using the app
June 5, 2017

Using Loyalty Points on our web store has driven sales up! It brings customers back and motivates them to place larger orders. We have a special rewards page that has a range of nice goodies that our customers want and can get for free with points. (Not our own products)We have tried another rewards app, but moved to Bold Loyalty Points and is very easy to use. Our customers love it and it works!

Aussie Golf
Australia
Over 1 year using the app
April 25, 2016

I am very happy with Loyalty Points so far. My site is not live yet but it's close...much closer with Bold's expert help. My goal is to move away from a million discount codes but still treat my return customers like my biggest fans should be treated! I installed Loyalty Points along with Product Options, Product Bundles, and Recurring Orders. Needless to say, having technical assistance from Bold was great given my lack of tech savvy. MC was amazing at ensuring that all of these apps were installed and styled appropriately. The attention I received from MC, to ensure the apps were perfect, has been A++. Now I'm wondering if Order Manager and Return Manager are my next apps! :)

Salem Essentials And Apothecary
United States
Over 1 year using the app
June 8, 2019

Awesome app. MC Guénette was super helpful and fast with setting up the app on the new theme in installed.

Gentleman's Brew Ejuice
United States
Over 1 year using the app
Shop Circle replied June 12, 2019

Hello! Thanks so much for the kind words; MC put a lot of hard work into this. We're glad to hear that everything is up and running. Let us know if there's anything else we can help with!

Edited April 23, 2019

I appreciated the fast and efficient customer support. I conversed with Aman via chat, and Aman was very courteous and helpful, and answered all of my questions in just a few minutes. Our company, Attractional Marketing, helps customers with their e-commerce and digital marketing needs, so we always appreciate such great customer support!

Black Tie Group
United States
About 1 year using the app
Shop Circle replied April 18, 2019

Thanks for your review. We're happy to hear your problem was solved quickly and efficiently! Don't hesitate to let us know if you run into anything else or have any questions.

We look forward to seeing your continued success!

March 31, 2020

Easy to install and use, and has successfully generated returning customers. Helpful customer service from Rajni too.

Cannonball Coffee Company
United Kingdom
About 1 year using the app
August 9, 2017

VERY SIMPLE TO SET UP EVEN FOR A NEWBIE

Nutritionalorganic
United Kingdom
About 1 year using the app
Edited February 17, 2017

Great support, and the app does what it's supposed to do! I know that as I bring in clients, this will be a great way to say "thank you!" App--overall--is easy to set up. The support--and having Bold place all the coding into the Theme free of charge--can't be beat. Having Marie-Claude as a contact for help and questions is awesome, also!

Colorado Peaks Online Store
United States
About 1 year using the app
June 10, 2019

Great app, great support. Everything by bold is usually good from experience, their support is the best. Their apps do what they say they will ,and the pricing isn't ridiculous. This app works as it should and is very user friendly. Thanks guys. A separate thanks to whoever from the bold team went into my code and fixed it not showing up after I changed my Theme. That was bothering me ,and they stepped right in to fix it for me. No instructions or anything.. they just popped in my store and did my job for me. It don't get much better than that!! Thanks for making my life that much easier!

The 420 Stop
Canada
About 1 year using the app
Shop Circle replied June 19, 2019

Hi there! Thank you so much for taking the time to leave us a review. We're so happy to hear how pleased you are with our apps and customer service, which we strive to provide the best of!

Thanks so much for sharing your experience with our customer service team, and please don't hesitate to let us know if you have any questions or comments going forward. :-)

We look forward to hearing about your store's successes!