Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use interface, flexible points system, and effective referral program. It integrates well with Shopify, offers customization to align with brand aesthetics, and provides valuable analytics for refining marketing strategies. The customer service is noted for its quick response and professionalism. The pricing, including 50 free active accounts, is beneficial for startups. Merchants report increased sign-ups and sales after using the app, which also works with other subscription-based apps.

June 23, 2016

Fillay a loyalty app that does everything we wanted, something that puts the loyalty points in the customer's hands rather than using a coupon method. The support team as well is amazing such a fast response every time. As I have a very basic knowledge on html and even less knowledge on liquid coding I was finding the installation process difficult. So when the support team said they would do this for me straight away (which took a day maybe less) I was so impressed. Definitely recommend and a great app to get.

Drop By Beauty
United Kingdom
9 months using the app
Edited August 31, 2017

Although I haven't launched my store yet, I truly love this app. I am thankful that Bold offered the option of having the code installed by them, which means the world to someone like myself who isn't tech savvy. Once the code was installed and I republished my store, the app worked like a charm. This company offers top notch customer service. I especially want to acknowledge and give a sincere THANK YOU to ALEXA for her patience and sticking with me through my learning curve. Two thumbs up to you ALEXA!!! Because of my positive experience, I look forward to trying Bold's other apps as my business grows.

Onlinedollstore Com
United States
9 months using the app
April 17, 2016

I use many apps by bold e-commerce, but this app has made it very simplistic for me to be able to add different pricing levels for loyal customers or for membership status. I use this app on one of my many sites and have memberships for sale. This app allows me to add one price for the product and then be able to discount from that price based on their level of membership. It has allowed me the freedom to not have to keep up with all the pricing based on a person's membership level. I would definitely recommend this app if you are considering putting in membership levels and needing different price structures based on that membership.I would definitely recommend this app if you are considering putting in membership levels and needing different price structures based on that membership.

MC has been my girl. I have griped and complained to her about a certain new app that is being launch which is tremendous for my business. The loyalty rewards points system app. I had accidentally uploaded 1300 emails in to my customer base on Shopify and it took my monthly bill from zero dollars to $99 per month. Huge mistake on my part and I desperately did not want to pay that much if I had no customers. To make a long story short, MC and I have been playing email tag with each other, but she came through and help me in a big way and I certainly appreciate that type of technical assistance when I'm paying a lot of money for apps and multiple stores.

Batterie Depot
United States
8 months using the app
June 9, 2018

I loved the idea of this app in that a customer could buy anything in the store with the right amount of points not just some pre-assigned product or coupon. I liked the look of it too. I installed the code myself using the easy instructions but ran into some problems that I didn't understand. I'm not sure if I was making myself clear but after the first go round with support they escalated it to a higher level support so they could explain my settings it to me better and how to fix them. 5/5. They were patient and professional with my questions.

Income Guys
United States
8 months using the app
April 17, 2020

Naman helped me out quickly. its one thing when people say let me look into this for you, and another when they know what you are talking about and help you quickly. lol thanks again Naman

BLACK REBEL BEARD CO
United States
7 months using the app
March 12, 2017

Great app with a good amount of customizability. Really helps that the charge only applies from 51 or more customers. MC is particularly helpful and does her best to get the issues fixed within her means. Their customer service standards really show what they place first in the business - customers, not profits

Munchiessingapore
Singapore
7 months using the app
January 29, 2018

Our business works in the pet industry, with loyalty points we provide our customers the option to convert their earned points into a cash donation that we donate to local animal shelters and charities. We feel this has grown great awareness from family and friends so far, and after launch we expect positive feedback.

3rd app with Bold, customer service is fast, convenient, and knowledgeable. No complaints here.

Fetch Stay
Canada
7 months using the app
September 6, 2016

Loving this app so far! Works well, easy to use and support has been quick with any questions I've had. I recommend this app for anyone looking at loyalty programs for their store. Thanks from TPS.Online !

Yourprinterparts Com
United States
7 months using the app
May 25, 2017

I have been looking high and low for an app like the Loyalty points. As an artist who painted custom portraits, most of my clients are referrals. Being able to reward my customers with a show of appreciation like loyalty points is a great way to show how much I appreciate their referrals.

Portraits By Nc
United States
7 months using the app
January 3, 2018

We've been using bold loyalty points and our customer's love it! I believe it's helped set us apart from our competitors and definitely increased our sales. Paul from customer support was a great help when we had some technical questions! Highly recommend this app

Primo Plastic Pellets
United States
6 months using the app