Reviews (623)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

July 30, 2014

LoyaltyLion is the most easy-to-use and customizable loyalty app in the market. I tried a lot of loyalty apps, and LoyaltyLion is the best one so far. Originally I chose S loyalty, but it doesn't support mobile yet and quite pricey.

LoyaltyLion's Introductory price $19.99/m is a great deal for Shopify users, so if anyone is searching around for a loyalty app, I highly recommend it. Their response to any question is very quick; you won't have any issue with communicating with the team.

Also I like the design of the app window and the tab at the bottom. Our users love it too!

NCafe.co
United States
About 2 months using the app
November 16, 2023

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

KAGED
United States
Almost 3 years using the app
LoyaltyLion replied November 20, 2023

Thank you for your review, we are delighted to hear you are happy with the continuous support you receive from Hannah and that you find the platform easy to use!

January 3, 2018

very easy to set up! waiting for customers to utilize the feature to determine its full impact! so far with my tests I have been very happy!

Metrojewelry
United States
About 2 months using the app
November 21, 2023

Our Onboarding Reps, Jonathan and Jason, were quick, responsive and provided great insights on how to succesfully launch our program.

RevitalTrax Deutschland
Netherlands
About 2 months using the app
LoyaltyLion replied November 22, 2023

Thank you for your feedback, we're glad to hear that you had a smooth onboarding experience and that you were happy with the support you received from Jonathan and Jason!

Edited March 4, 2020

Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.

Safari Ltd®
United States
Over 3 years using the app
LoyaltyLion replied March 11, 2020

Hi Safari Ltd,

A member of our support team has reached out to help - we'd love to resolve these points with you.

Thanks

September 18, 2016

Set up was easy. We'll give it a few more weeks and see how it works for us.

Royal Closet Fashions
United States
About 2 months using the app
May 23, 2023

Great Service from First Contact to Launch. Jonathan was with us for each step of the onboarding and responded thoroughly to the many enquiries we had prior to launch. The app is intuitive and easy to use, while the Analytics are a big plus that will allow us to bring our Loyalty game to the next level. Recommended !

hemproutine.it
Germany
About 2 months using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We will pass your comments onto Jonathan directly! Please let us know if we can support in any other way

September 16, 2014

Definitely a great app for customer loyalty and retention. Their customer support is great and very responsive, always returning your emails and try to do their best to resolve your issues. Although you already can find the core features which you might expect from a loyalty program, they are keen on developing new functionalities for the app. Plus this is the only loyalty app on the market which supports modifying and translating every bit of information in your customer-facing interface of the program. I can't recommend it more.

Apijel
Türkiye
About 2 months using the app
Edited January 23, 2023

This service is an awesome way to grow your customer base and a fabulous and easy way to retain your existing customers. The customizability of Loyalty Lion is why we chose them.
It is not the most self-explanatory if you intend to customize a lot.
Omar and Jonny were both very nice and great to work with. The onboarding process could have been a bit smoother, i.e. getting answers from the team sometimes took longer than expected.
However, our experience with the team was highly customized and we are really excited to see our growth using Loyalty Lion.

Health By Principle
United States
About 2 months using the app
LoyaltyLion replied January 24, 2023

Thank you so much for your detailed and thoughtful feedback. Trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at LoyaltyLion. We sincerely thank you for taking the time to share your thoughts with us and we look forward to continuing to help you provide Loyalty to all of your buyers!

October 4, 2018

Nous commençons à utiliser cette application aujourd'hui et elle à l'air géniale, nous nous réjouissons de voir les résultats!

Keskia pets
Switzerland
About 2 months using the app