Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.

November 7, 2022

Loyalty Lion has helped us move our loyalty system online allowing for a much streamlines experience for our customers and greatly reducing the admin time needed to manage the loyalty scheme. A major plus point is the integration with Recharge allowing us to offer subscribers extra points thus incentivising repeat purchase via subscriptions.

Blue Chip Feed
United Kingdom
About 1 month using the app
LoyaltyLion replied November 30, 2022

Taking the time to leave such a great review about our platform, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Recharge integration and Subscriber Benefits. We’re looking forward to continuing working with you!

November 19, 2020

There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.

TRIBUS
United Kingdom
Almost 2 years using the app
LoyaltyLion replied November 20, 2020

Thank you for leaving us a review💜 We are so glad to hear that our team got this sorted very quickly for you 😀

April 8, 2023

Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.

Fasthouse
United States
Almost 3 years using the app
LoyaltyLion replied April 10, 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

We've located your details and we're getting in touch now to solve any issues you may have.

October 6, 2021

We are really happy with our new loyalty program. After investing some time in the front end we managed to have a customized page that represents not only our brand but also provides a lot of benefits to our loyal customer base.

feey Deutschland
Germany
About 1 month using the app
May 20, 2021

We have just started using Loyalty Lion. The onboarding so far was very easy and Mags from Loyalty Lion has been very helpful. We are now looking forward to the first results with Loyalty Lion.

Tales and Tails GmbH
Germany
About 1 month using the app
LoyaltyLion replied May 26, 2021

Thank you for taking the time to leave us a review 💜 We're happy to hear you've had such a positive experience with LoyaltyLion so far and will pass on your kind words to Mags 🦁

September 14, 2023

We have just completed our onboarding with Jonathan and the experience was incredible! He was super helpful from a strategy standpoint and was quickly able to guide us on any questions related to best practices and loyalty page customizations. We had a quick timeline for launch and we successfully hit it thanks to his help. Overall, we are very happy with the LoyaltyLion platform and our onboarding experience!

Bushbalm Wholesale
Canada
About 1 month using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are happy to hear that you were pleased with your overall onboarding experience and Jonathan's guidance!

December 28, 2016

Great app so far! Everything seems to be working great and I like the fact that there is a small tab at the bottom of the window where people can join the loyalty program. I hope this will get me some returning customers in the future!

Distinct Phone Accessories
Australia
About 1 month using the app
October 7, 2016

New to LoyaltyLion but I am very excited to see how this does for my business. The set up is very easy and I love their billing options!

Honey Hooves N Hounds
Canada
About 1 month using the app
December 7, 2020

I like that this app has a free version and then you can add options that you actually need. It still runs pretty steep in the end but we are currently deciding on all the options we are going to start with, so we'll see how we go. However, a widget wasn't showing up on the Streamline (shopify) theme but I contacted the support (Sophie was very helpful) and they fixed it straight away. So currently have no problems with it. Will update when we actually start using it with customers.

The Only Keto Wines Co
Australia
About 1 month using the app
LoyaltyLion replied December 14, 2020

Thank you for taking the time to leave us a review! Really happy to hear you're enjoying the app so far and that you're using our add-ons to explore which LoyaltyLion features work best for you 😊I'll be sure to pass your positive words on to Sophie!

March 15, 2023

New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!

Indestructible MFG
Canada
About 1 month using the app
LoyaltyLion replied March 15, 2023

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!