Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

November 20, 2023

Excellent app, perfect customer service. Highly recommended! The only thing I miss is localization in different languages.

Fearless® Official Website
Greece
3 months using the app
LoyaltyLion replied November 22, 2023

Thank you for taking the time to share your review, our fabulous customer support team is always here to help!

September 6, 2018

Awesome setup, super quick and easy. Looking forward to my rewards program!

Pure Vida
United States
3 months using the app
November 3, 2022

We've only had our Loyalty Dept. live for a few weeks but so far we're very happy with the functionality, our community is loving the rewards and the overall experience is very nice. I would recommend LL if your thinking of rewarding your loyal customers and improving your customer lifetime value.

P&Co
United Kingdom
3 months using the app
LoyaltyLion replied November 30, 2022

hanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed ...

December 12, 2018

Loyalty Lion is great! The team was very helpful with answering any questions we had and onboarding was very smooth.

americanthreads
United States
3 months using the app
May 15, 2023

Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!

The Swag AU
Australia
3 months using the app
LoyaltyLion replied May 17, 2023

Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!

December 8, 2023

We're new to LL and our first impression is positive. The onboarding was very smooth, our onboarding manager Sammy was super helpful and quick. He helped us design a nice customised loyalty page and answered every question. And we received positive feedback from our customers, they seem excited to collect points to be able to get free products as reward. Finally we found a way of incentivising ...

LediBelle
Switzerland
3 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, we’re thrilled that you’ve had such a positive onboarding experience with Sammy. We love that you’ve been able to build a ...

December 14, 2017

I was a former user of the BEANS loyalty program which gave out thousands of bonus points without permission to my customers. This caused a lot of time, effort and energy to be expended in our organization that will never be recouped or accounted for. That left a VERY BAD taste in my mouth and was the end of BEANS for us. I switched us to Loyalty Lion and so far have had no issues. Today I was ...

Petshow
United States
3 months using the app
August 31, 2018

Excellent app. Does everything it says. One of the best in the market. Very good developer.

Prestigious Gifts
United Kingdom
3 months using the app
October 1, 2020

We are working with Loyaltylion for few months now and the platform is great. it ticked all our boxes. The customer-care is quick and proactive, they answered our question in a very efficient way. I would definitely recommend this app.

111SKIN UK
United Kingdom
3 months using the app
LoyaltyLion replied October 13, 2020

Thanks for your review! It is great to hear about your positive experiences with our customer success team. ⭐️

August 9, 2023

Kicked off our rewards program today and so far so good. Onboarding has been very smooth thanks to LoyaltyLion "success manager", Jonathan, and the whole Roswell Studios team.

Fright-Rags
United States
3 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your 5* review, we are happy to hear you've had a smooth onboarding experience!