Reviews (483)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this rewards program for enhancing customer engagement and retention. It's user-friendly, integrates seamlessly with tools like Klaviyo and Recharge, and offers extensive customization. The onboarding process is smooth, and customer support is responsive. Features such as loyalty tiers and gamification are particularly valued. Merchants report immediate benefits like increased order values and stronger brand loyalty, attracting and retaining customers effectively.

September 26, 2016

Looking forward to our new Loyalty Program using the LoyaltyLion app; now our customers can earn back points on their purchases from Portico Indoor & Outdoor Living!

Portico Indoor Outdoor Living Inc
Canada
22 minutes using the app
July 12, 2016

so easy to install and the must for any ecomerce.
If you want a chance as a start up you have to give rewards and referral.
Rewards will get you loyalty from your customers and referrals.
Thanks for this so accessible interface.
With Shopify, everything is made easy!

Briobebe
United States
19 minutes using the app
September 17, 2016

Dead easy to set up and edit. looking forward to improving customer loyalty with the new Indi Points rewards scheme.

AJ
Indi menswear
www.indimenswear.co.uk

Indi Retro
United Kingdom
19 minutes using the app
May 11, 2016

I love the simplicity of this app. It is straight forward kept the setup a breeze. I was setup in less than 5 minutes with Loyalty Lion's directions, and I now have a reward program that customers can be excited about. I also like the placement of the dashboard elements, and the FAQ is very helpful. I recommend this reward program app over any others.

Incrediwear
United States
14 minutes using the app
September 16, 2016

Easy to setup and use, thank you so very much for this service!! <3

Everascending
United States
13 minutes using the app
January 29, 2019

Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!

Bloomiss Naturals
Canada
About 5 hours using the app
LoyaltyLion replied April 9, 2019

Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements

September 23, 2018

Love it so far.... just downloaded it and looking forward to using it.........................................

Donata Skinfood
United States
12 minutes using the app
August 31, 2018

Excellent app. Does everything it says. One of the best in the market. Very good developer.

Prestigious Gifts
United Kingdom
11 minutes using the app
January 20, 2021

Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!

WALLAROO
United Kingdom
42 minutes using the app
LoyaltyLion replied January 25, 2021

Thank you for taking the time to leave us a review!

Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan.

However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫

February 11, 2020

They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something

Cablesmiths
Australia
23 minutes using the app
LoyaltyLion replied February 11, 2020

Hi Cablesmiths,

Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.

Thanks
Fiona