Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

December 4, 2022

Great app to use for those companies wanting to increase customer return rate! Email integration with Klaviyo is a bit tricky and more documentation around this would be great..

Meadowlark Jewellery
New Zealand
3 months using the app
LoyaltyLion replied December 6, 2022

Thank you so much for that invaluable feedback! We strive to make our integrations as seamless as possible! We will pass along this feedback to the team to see how we can ...

May 30, 2023

Jonathan has been helpful getting us up and running so far.

Looking forward to seeing what loyalty brings!

Free Soul
United Kingdom
3 months using the app
LoyaltyLion replied June 1, 2023

Thank you for your review! We will pass this on to Jonathan directly!

June 12, 2024

Great Support from Freya. Smooth Onboarding Process

GreenPan Australia
Australia
About 2 months using the app
LoyaltyLion replied June 17, 2024

Thanks so much for leaving us a review. We're so pleased you received great support from Freya, we'll be sure to pass on this feedback to her!

November 30, 2022

Loyalty Lion integrates neatly into Shopify, offers endless ways of personalization and it also properly integrates with Recharge Payments. Plus the dedicated onboarding experience by a gentleman called Jonny was second to none.

HelloBello
Germany
3 months using the app
LoyaltyLion replied December 1, 2022

Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

September 13, 2023

We integrated Loyalty Lion recently and it was an absolute pleasure working with our onboarding manager Jason. The platform speaks for itself but the communication and work from Jason was top notch.

Jaded London
United Kingdom
3 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear that you were happy with your overall onboarding experience and Jason's advice!

May 29, 2024

We have just launched our rewads program with Loyalty Lion. When we were at the stage of chosing an app, we decided to go with Loyalty Lion because they were the only ones who spoke clearly of how this can help us achieve our targets. Freya helped us during the onboarding period and it was great to have her guide us throuhg everything. So far the app is working wel and we had our first customers ...

Medik8 España
Spain
2 months using the app
LoyaltyLion replied June 10, 2024

Thanks for leaving us a review. It's great to hear that your customers are already redeeming points in your store. We'll be happy to let Freya know that her support has been ...

February 2, 2018

Best loyalty app! Helps startup stores with a free plan.

Aaxma
United States
3 months using the app
May 13, 2023

Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. ...

WAMA Underwear
United States
3 months using the app
LoyaltyLion replied May 17, 2023

Dear WAMA Underwear,

Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some ...

August 1, 2018

Extremely Easy to Set-up! I would recommend it, and will!

T Sport Airsoft
United States
3 months using the app
December 15, 2017

awesome, great feature set, customization is thorough

Kingstontechnology
Canada
3 months using the app