Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.

September 7, 2016

very easy installation. quality app.

Id Rather Be With My Hedgehog
United States
About 1 month using the app
January 8, 2021

The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.

Two Leaves and a Bud
United States
About 2 years using the app
LoyaltyLion replied January 14, 2021

Thank you so much for your review! We are so glad our Customer Support team have given you great assistance you need to achieve your goals🌟 I will be sure to pass on your lovely words to Amber, Hannah and the rest of LoyaltyLion team 🦁.

Edited May 27, 2021

It was surprisingly easy to migrate from another loyalty app to Loyalty Lion. Our onboarding experience with Alejandra was a breeze. She was very attentive in making sure we were able to get what we needed from the LL. We are now testing other features LL has and are looking forward to maximizing this program's capabilities on our site!

HairMNL
Philippines
About 1 month using the app
LoyaltyLion replied June 30, 2021

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Alejandra!

April 13, 2023

We are a few weeks in to our launch of Loyalty Lion! The program, the platform, the setup, the onboarding queen, Libby!!!! All around it was a wonderful experience and I am excited to see the customer interaction we get with our loyalty program. 10/10 recommend

Faceplant Dreams
United States
About 1 month using the app
LoyaltyLion replied April 13, 2023

Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!

Edited July 27, 2023

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

Outdoorplay
United States
About 2 years using the app
LoyaltyLion replied July 25, 2023

Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.

November 16, 2018

We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."

I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.

The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.

Josh Rosebrook Skin and Hair Care
United States
Over 2 years using the app
LoyaltyLion replied April 9, 2019

We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.

August 12, 2016

Easy to use and to install! I love it and the customers too.

Wondercharms Com
Mexico
About 2 years using the app
March 3, 2021

This app is very helpful but there are some limitations. Our company has a variety of brands, but we are only able to integrate one for all.

Light & Motion
United States
Over 3 years using the app
LoyaltyLion replied March 19, 2021

Thank you so much for your feedback. If you would like to discuss this further with our team, please reach out to support@loyaltylion.com and we would be more than happy to help🙂

April 24, 2017

very easy to use, and support teem is very active and fast

Zkin Organics Skincare Uk
United Kingdom
About 1 month using the app
March 12, 2021

The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).

JUNIPERunltd
United States
Almost 2 years using the app
LoyaltyLion replied March 15, 2021

Thank you for taking the time to leave us a review! We're grateful for your feedback on our features and glad to hear that you have had such a positive experience with LoyaltyLion so far 🦁