LoyaltyLion Rewards & Referral , 571 reviews

Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers

The Best loyalty program app in shopify app store....
The app is easy to implement & has lot of features, which increase the sales

Cannot recommend, just pick another one. To my knowledge there is nothing other loyalty programs cannot do, that LL can. No leeway for negotiating a yearly contract at all. Very painful process.
Onboarding support is not ideal. During the sales process you are being told things are easily implemented, that basically everything is possible, you just need to customize it. Very low developer support needed for that. Turns out that's not true and it's much harder than you were being made believe. When you want to get out of your contract Account Manager starts playing dumb (even though they are not), not letting you out of your contract even though you are fully eligible. First had to cc the CEO.

This app has been easy to set up and customize for my specific purposes. A great way for new small businesses to increase customer loyalty!

After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on the classic plan and that all my data will be lost if I do not renew very soon. I struggle with this business approach and turn to the competition. LL confirms the closure of my account, but continues to debit me every month since then, I am on my 3rd follow-up email to request support for my termination. It's not professional. I am extremely disappointed with the service given the price charged. Since I installed GROWAVE which offers equivalent services see more interesting for less

The dashboard is really easy to understand and, with the help from the very friendly and knowledgeable Kasia from the Customer Success team, we were able to get the programme set up very quickly. I look forward to seeing what our customers think!

We set up a loyalty programme for a quick launch within the space of a week and the Loyalty Lion team were so helpful and efficient in the setup and integration process. They were on hand to answer any question, however big or small and we're able to resolve any problems quickly. Thank you!

Great feel & look and very reasonable

all good during pricing negotations, onboarding. the whole experience until now is very good.

Will edit the post once we launch the soft.

For the features that you can get for free I would probably give this five stars. It looks very professional and installs easily.

I am interested in several of the paid features, but having tested them during the free trial period they seem very unfinished to me. The email feature in particular is very expensive and hasn't worked out the way that I hoped.

The code that you can embed in your store to show the points a buyer will receive is also limited to the points for dollars feature and doesn't work with extra points for specific products or categories. They did say they'll be adding this, but as of now it isn't there and there is no target date.

For US based users, tech support hours are very limited. You send in a request, they answer it overnight, and then if you need to reply it's another 24-hours cycle. No complaints about the support, it's just frustratingly slow due to the time difference.

I think this app has a lot of potential but it does still need some work in order for shops to offer a robust loyalty program.

UPDATE: Downgraded my star rating for the following reasons:

The app awards points for sales tax paid, not just for the purchased item. This is just outright wrong, sales tax should not be rewarded.

I couldn't get the birthday feature to work. I'd enter a birthday and then come back to view it and the data would be gone. Plus they ask for a year on the birthday, which isn't necessary for the feature but it will prevent many people from participating. I would have loved to use this feature but didn't want to spend on more time debugging it.

The newsletter signup feature doesn't integrate with any email programs (such as Mailchimp) so they can't actually verify that the customer signed up for email. They only know that the customer clicked on a button. This is definitely not worth awarding points.

The code that you can embed on your product page to show the points a buyer will receive doesn't work with multiple variants. It shows zero points. There might be a workaround for this, I don't know because I didn't want to spend any more time on it given the other problems with the feature mentioned in my original review.

I never could get the email statements to send so I had to give up on it. This should have been a must-have feature because it gives customers a reason to return to your site.

Individual features are hugely overpriced for what you get. This app has so much potential but right now they are waaay over promising.

I'm a paying customer and I have been in contact with tech support. So far I haven't been able to resolve any of these issues. If I hadn't advertised the program to my customers I would be uninstalling it right now.