Reviews (585)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

May 15, 2023

Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!

The Swag AU
Australia
3 months using the app
LoyaltyLion replied May 17, 2023

Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!

Edited May 17, 2023

During the sales process we were contacted on an almost weekly basis to get us to sign up. Since signing up, we've received pretty limited levels of support since the onboarding process was complete. When trying to schedule time for a quick call to walk through things, we get avoided and passed on to other people.

Be prepared to figure this all out on your own if you do go ahead with it. We're left pretty disappointed, especially given the cost and will look for alternatives before investing too much more in this.

Grub Club Pets
United Kingdom
3 months using the app
LoyaltyLion replied May 25, 2023

Sorry to hear your have received a poor experience, I understand our Head Of Onboarding is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way!

December 14, 2017

I was a former user of the BEANS loyalty program which gave out thousands of bonus points without permission to my customers. This caused a lot of time, effort and energy to be expended in our organization that will never be recouped or accounted for. That left a VERY BAD taste in my mouth and was the end of BEANS for us. I switched us to Loyalty Lion and so far have had no issues. Today I was even given a bonus gift by Lottie (great cs by the way) adding some free enhancements to my plan. I greatly appreciate that assistance, as the enhancements are EXPENSIVE (which is why only 4 stars-very overpriced).

Petshow
United States
3 months using the app
January 31, 2023

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Ascent Protein
United States
3 months using the app
LoyaltyLion replied February 1, 2023

We are so happy to hear your program is working great for both your direct customers and B2B clients.

Sorry to hear that the Onboarding was a bit tricky due to time zone differences. This is something we are actively working to improve.

If you have any other suggestions, we would love to hear them. You can contact us at support@loyaltylion.com. Thank you again, and we look forward to continuing your Loyalty journey!

October 2, 2020

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

Bookmark Home
United States
4 days using the app
LoyaltyLion replied October 27, 2020

Thank you so much for your review! We are so pleased that you are enjoying our platform 😀

June 28, 2021

Our onboarding experience was great. Ellie was very helpful in getting our questions answered and we were up and running in no time. There was a little glitch on the slider disappearing after our developer had installed the code, but your support was great to get it loaded again.

Grow Organic
United States
3 months using the app
LoyaltyLion replied June 30, 2021

Thank you so much for your lovely review 💜 We are so happy to hear how positive your experience getting started with us has been and are looking forward to seeing your loyalty program's success! 💫 I will be sure to pass your comments on to Ellie!

May 13, 2023

Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.

WAMA Underwear
United States
3 months using the app
LoyaltyLion replied May 17, 2023

Dear WAMA Underwear,

Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged.

I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then.

Please respond to our latest email so we can help rectify the issue.

January 16, 2015

So far we're really liking this app! It has been a huge positive for our long time customers. I gave it 4 stars for the fact that I wish there were more features such as: Rewards for product reviews and Rewards for social media likes/follows. All in all, I gave it 4 stars and this will be a staple in our ecommerce business model for years to come.

Vital 4U®
United States
About 2 months using the app
February 25, 2021

Great loyalty app with all the functions needed to run a successful rewards program. Easy to install and set up. Only downside is analytics at this point as they're fairly basic with no ability to dive into referral by location or program performance without including all Shopify orders. It also takes a full purchase cycle to give good insights (for us that's 1 year).

DUER
Canada
About 2 months using the app
LoyaltyLion replied March 2, 2021

Thank you so much for your review! We're really pleased to hear your onboarding with us was so seamless. Your feedback around our analytics is really appreciated - I'll be passing this onto our product team! 💫

August 2, 2018

Excellent app I highly recommend. Tried multiple loyalty apps before this one and they all fell short. Excellent support - they were even able to customize the app to work with our Wholesale program! They even offer on-boarding and quarterly advice on how to best run your loyalty program. We fully expect that this new loyalty program is going to drive our sales and boost our bottom line, while delighting our customers. Thank you Loyalty Lion!

Butterfly Express Temp
United States
3 days using the app