Reviews (622)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.
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Very helpful! Not working as planned yet but the team at Loyalty Lion were quick to respond to our message so hopefully we'll have everything up an running soon :)
Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!
Great product and usefull, really a great tool to get your site being visited
Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.
Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.
After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.
Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.
The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!
Hi there, we're sorry to hear about your bad experience with LoyaltyLion. We just want to clarify that this was a result of an error that we have fixed so will not happen again. If you want to find out more information on our loyalty emails and how we have set them up, you can find it in our Help docs here. (https://help.loyaltylion.com/)
Great customer support and the app is superb... a perfect combo! Our shop allows customers to buy vinyl records online and loyalty points are proving to be an essential tool for growing our business.
Must-have app for your store. My store is very new but i've added loyalty to separate myself from other new stores that are similar. Can work well as an affiliate scheme too, which can save you a bundle in marketing costs.
Dwayne
Thanks Dwayne! Making sure brands can differentiate is a goal very close to our hearts so really pleased to hear we're helping you to achieve that :)
I've been really impressed with this App to date. In particular the customer support is proactive and very present (not on line chat but available straight away on the phone). A flexible and well considered app.
Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot
Thank you so much for your kind words about LoyaltyLion 🦁 we are so happy to hear you are enjoying the platform! 😀
I used this app to set up loyalty program for my new store. I'm glad it seemed very easy to set up and it has a free plan which is good for me since my store is new.