Reviews (590)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

November 5, 2019

Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.

Blooms of Paradise
Canada
4 months using the app
LoyaltyLion replied November 12, 2019

Hi Blooms of Paradise,

Thank you for your review and feedback.

The Free Shopify Plan allows you to start small, without the need to commit to the higher, paid subscription. It allows you to incrementally add paid features only as you need them.

However, if you’d like to email your customers, you can do it manually. Simply go to the tab “customers” and click the button “export” in the top right corner. This will provide a list of customers that you can use in your current email service provider.

We would also like to thank you for leaving a feature request, you’ll be informed once this is being looked into.

Many thanks,

Caitlin

December 4, 2022

Great app to use for those companies wanting to increase customer return rate! Email integration with Klaviyo is a bit tricky and more documentation around this would be great..

Meadowlark Jewellery
New Zealand
3 months using the app
LoyaltyLion replied December 6, 2022

Thank you so much for that invaluable feedback! We strive to make our integrations as seamless as possible! We will pass along this feedback to the team to see how we can best better that!

June 17, 2022

I have only given 1 star because I can't give zero. I wish my team had done their homework. LL onboarding is absolutely atrocious. I have received better customer service from apps I pay 1/5th of the price for. The features are not flash at all - go to Stamped. We did. I am much happier

ATP Science
Australia
4 months using the app
LoyaltyLion replied August 1, 2022

I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns.

Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.

March 2, 2021

When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!

OrchidRepublic
United States
4 months using the app
LoyaltyLion replied March 3, 2021

Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this

January 15, 2018

Ottima app. Per i clienti italiani informo che tutte le scritte che volete far apparire sul vostro sito o le email sono modificabili e in italiano. Il pannello amministrativo rimane in inglese ma è semplice da utilizzare. Se avete bisogno di aiuto, grazie alla chat, avrete tutte le info possibili. Molto attenti e disponibili. Grazie Lottie per la tua assistenza ;)

Xtreme Lashes Italia
Italy
5 days using the app
March 5, 2019

In principal it seems like a great App however to get features that are truly beneficial it'll cost you upwards of $400 a month. You can add small 'plug-in' apps but they are clunky and don't work easily. And then when you uninstall the App cause its costing a fortune and doesn't deliver - they keep billing you and the only way to undo it is by email - which never gets answered.

So, do yourself a favour and just avoid this app. Unless you have a MASSIVE budget. In which case I am sure your IT guys will develop a bespoke one anyway?

Country Pursuits & Capture Boutique
United Kingdom
4 months using the app
LoyaltyLion replied April 9, 2019

Hi there, sorry to hear that you weren't happy with our pricing. We offer a number of plans to cater to all budgets. Some features, however, must remain exclusive to higher paying plans as they require technical work. I have noted your comments concerning our plugins so that we can look into adjusting these to make them more user friendly.

If you'd like to chat more about your payment problem please email us on support@loyaltylion.com and we can schedule a call to sort this out.

May 15, 2023

Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!

The Swag AU
Australia
3 months using the app
LoyaltyLion replied May 17, 2023

Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!

Edited May 17, 2023

During the sales process we were contacted on an almost weekly basis to get us to sign up. Since signing up, we've received pretty limited levels of support since the onboarding process was complete. When trying to schedule time for a quick call to walk through things, we get avoided and passed on to other people.

Be prepared to figure this all out on your own if you do go ahead with it. We're left pretty disappointed, especially given the cost and will look for alternatives before investing too much more in this.

Grub Club Pets
United Kingdom
3 months using the app
LoyaltyLion replied May 25, 2023

Sorry to hear your have received a poor experience, I understand our Head Of Onboarding is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way!

December 14, 2017

I was a former user of the BEANS loyalty program which gave out thousands of bonus points without permission to my customers. This caused a lot of time, effort and energy to be expended in our organization that will never be recouped or accounted for. That left a VERY BAD taste in my mouth and was the end of BEANS for us. I switched us to Loyalty Lion and so far have had no issues. Today I was even given a bonus gift by Lottie (great cs by the way) adding some free enhancements to my plan. I greatly appreciate that assistance, as the enhancements are EXPENSIVE (which is why only 4 stars-very overpriced).

Petshow
United States
3 months using the app
January 31, 2023

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Ascent Protein
United States
3 months using the app
LoyaltyLion replied February 1, 2023

We are so happy to hear your program is working great for both your direct customers and B2B clients.

Sorry to hear that the Onboarding was a bit tricky due to time zone differences. This is something we are actively working to improve.

If you have any other suggestions, we would love to hear them. You can contact us at support@loyaltylion.com. Thank you again, and we look forward to continuing your Loyalty journey!