Reviews (640)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

December 11, 2017

We are yet to launch the app on our site but setting up the referral part has been fairly simple. We have had a lot of correspondence with LoyaltyLion via their online chat, specifically with Lottie, and their customer service so far has been excellent. Their responses and actions have been fast - so far so good!

Tigga Towers
United Kingdom
22 days using the app
October 18, 2016

Pain free installation. Cant wait to see how LL works for my online store!

Sundance Cosmetics
United States
22 days using the app
December 7, 2022

Seamless integration so far, our onboarding manager Jonny has been very helpful and the demo calls were very insightful. Super easy to set up and it's an easy way to make some loyalty wins with customers :)

Roastworks
United Kingdom
22 days using the app
LoyaltyLion replied December 14, 2022

Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Edited September 18, 2016

Very easy to install/use. The walk-through is flawless! I believe LoyaltyLion is going to boost my sales significantly! Who doesn't love to earn points?

Update: I have heard some great feedback from my customers. They really like that I can offer this to them. Thank you LL :)

J S Graphics
United States
22 days using the app
April 5, 2017

It sound like this is the best app ever, but think again.
You have to pay for almost everything. I even asked their support team what the price would be since its not clear, but "it depends on how many sales you have" she told me. She then said that it was free until i got a larger number of sales. Shortly after this i saw that i cant use anything without paying for it. I feel cheated!

Snerten Snelle
Norway
22 days using the app
LoyaltyLion replied April 9, 2019

Hi there, we're sorry to hear that our pricing structure wasn't clear. We base our pricing on the number of orders to make sure you only ever pay for the members that are ...

May 13, 2024

Quick and effective customer service!
We have been with Loyalty Lion for a couple of years now but I would definitely say the best thing about it is that the customer service is quick and effective. The team will pick up on whatever is needed and will give you a fast response. Overall I would recommend them to any companies that need a solution for customer retention or lower costs in acquisition.

Aab
United Kingdom
17 days using the app
LoyaltyLion replied May 28, 2024

Thank you for taking the time to leave a review. We're so pleased to hear that the team are able to answer your questions quickly and effectively. We look forward to ...

April 29, 2020

So far so good. The customer service was great and we managed to set up our own bespoke loyalty program. Once it has been integrated and in use for a few weeks I will update this review.

Inverurie Whisky Shop
United Kingdom
21 days using the app
April 4, 2019

Increible app. Very Useful. FREE PLAN very attractive...nothing bad to say...jus THANKS. I will tell about my experience in a little time!!

Tuoutlet24h
Spain
21 days using the app
LoyaltyLion replied April 16, 2019

Thanks for the five star review - we appreciate it! 😊

February 24, 2020

Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.

dOSA Natural Skin Care Products
United States
20 days using the app
LoyaltyLion replied February 24, 2020

Hi dOSA Natural Skin Care Products,

Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving ...

February 9, 2023

Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers

MissionGrip
Canada
19 days using the app
LoyaltyLion replied February 10, 2023

Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please don't hesitate to reach back out to our ...