Reviews (608)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

February 7, 2021

This app and service is so easy so Streamlined for my business and honestly I love it. I look forward to using this application and all its tools

Samurai Designz
United States
About 20 hours using the app
LoyaltyLion replied February 23, 2021

Hi Samurai Designz team! Thank you so much for your review. We can't wait to see the loyalty program grow with your business! 🦁

September 3, 2017

The LoyaltyLion is very wasy to use.

30 Years Playing And Still Going On
Finland
15 days using the app
August 14, 2018

I just switched, they were able to migrate all of my current point holding customers over. I like that it's free until a ceratin level of sales, not customers.

The Pearl Antler
United States
About 19 hours using the app
November 3, 2018

Just getting started. Kind of fishy we have to leave a review FIRST. Before using the product. But this is how MLM SCAMS start....

Loved by Lilly
United States
17 days using the app
LoyaltyLion replied April 9, 2019

Hi Loved by Lily! Sorry that you found it fishy to leave a review after our initial set up. We wanted to know your thoughts on our set up process. :)

February 24, 2020

Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.

dOSA Natural Skin Care Products
United States
20 days using the app
LoyaltyLion replied February 24, 2020

Hi dOSA Natural Skin Care Products,

Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue.

Please let them know if they can help any further.

Kind regards,

Caitlin

August 24, 2018

It should be a great app and i believe it is a nice solution to give it for free id we could reach 800 orders a month...it would be helpfull during the start up phase.

Gmmoda
Italy
About 16 hours using the app
Edited January 23, 2017

great app if you have the money

Natural Escapes Body
United States
10 days using the app
September 29, 2020

J'ai utilisé cette application pour augmenté ma notoriété et fidélisé mes nouveaux clients, je trouve cette application géniale.

Jake Harry - prêt à porter - collection - mode - tendance
France
9 days using the app
LoyaltyLion replied October 27, 2020

We are so happy to hear you are enjoying our platform! 💫

May 24, 2018

I guess it's great for someone who doesn't want a lot of control over their customer lists. Or maybe if you're just starting up. We've had a customer list with rewards for 5 years and trying to import existing customers and their points - with everything having to be sent to Loyalty Lion first - not even being able to delete a customer. That doesn't work for us.

Socal Queen
United States
13 days using the app
LoyaltyLion replied April 9, 2019

Hi there, thank you so much for your feedback! We understand why would want these features and we are looking at ways to implement them. At the moment, it is not possible to import customers without fixing them in Shopify, we also cannot delete customers unless it's done through Shopify either (however you can block them). You have highlighted points that have been raised before and rest assured, we are working on them.

January 22, 2021

There are better apps for free and the pricing is ridiculous although customer help is on point and very fast

E&X
United Kingdom
9 days using the app
LoyaltyLion replied January 25, 2021

Hey E&X Team,
Thank you for taking the time to leave us a review - we're really grateful for your feedback! Whilst we do offer a number of paid plans, we also have a free plan which allows you to start small and incrementally add paid features only as you need them. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! ✨