Reviews (623)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

September 17, 2016

Dead easy to set up and edit. looking forward to improving customer loyalty with the new Indi Points rewards scheme.

AJ
Indi menswear
www.indimenswear.co.uk

Indi Retro
United Kingdom
3 days using the app
August 29, 2018

poorly optimized, slows things alot, coupons can't stack. Expensive.

Elquidinbulk
United States
2 months using the app
LoyaltyLion replied April 9, 2019

Hi there, thank you for your feedback. Sorry that LoyaltyLion did not live up to your expectations. We've worked hard to make sure our app doesn't slow down the load time of your site, you can find out more information here. (https://help.loyaltylion.com/account-management/site-performance)

Unfortunately, we cannot stack coupons due to a restriction by Shopify, however, we do have the option of offering giftcards as rewards (if you're on the Classic plan) that can be stacked! Get in contact if you would like more information!

August 27, 2017

I think this is by far the best app....but what I don't like is that you have to add on pretty much everything! I would like to at least see some basic stuff included in the free version other than just creating an account & spending $. But again this is still the best app for this so I can't complain too much. It would just cost a fortune to have various features which for a new store such as mine, I just can't do right now.

Vivid Deals
United States
About 2 months using the app
February 11, 2017

What a stupid app
I deleted app but I still see the widget on my shop
Stupid app...

Dinophia
United States
About 2 months using the app
LoyaltyLion replied April 9, 2019

Hi there, we're sorry that you found our app difficult. If you still having issues removing the widget you can follow the instructions here. (https://help.loyaltylion.com/account-management/shopify-uninstall-loyaltylion)

October 19, 2016

This is a fantastic app! We were really looking for a way to drive engagement with our customers and this is it. Not only do we get to award loyalty points for purchases, but points can be earned for a multitude of other activities.
The dashboard is very straightforward and intuitive to use and the pop-up box that the customer sees is very slick and professional.

Thatprotein
United Kingdom
2 days using the app
Edited November 17, 2016

Loyalty Lion made incorporating a loyalty programme into my store so quick and easy - they've thought of everything and I'm already seeing the benefits of rewarding my customers, with increased engagement and sales. Highly recommended!

Renn Designs
United Kingdom
2 days using the app
October 16, 2020

Easy to use and perfect for a small business as you can get the free version and just pay for the extras you need. Customer Service was great too.

Boucles Project
Cyprus
2 days using the app
LoyaltyLion replied October 27, 2020

Thank you so much for your feedback, your comments mean a lot to us 😊 I am so glad to hear you are happy with our platform and our service, I will be sure to pass your comments back to the team!

June 25, 2016

So far this i s refreshingly simple and useful.

Basically The Deal
United States
About 1 month using the app
May 11, 2016

I love the simplicity of this app. It is straight forward kept the setup a breeze. I was setup in less than 5 minutes with Loyalty Lion's directions, and I now have a reward program that customers can be excited about. I also like the placement of the dashboard elements, and the FAQ is very helpful. I recommend this reward program app over any others.

Incrediwear
United States
2 days using the app
April 26, 2016

This app helps you to also see which customers plan on shopping at your store often. Love it

A1 Couture
United States
About 1 month using the app