Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.

October 19, 2016

This is a fantastic app! We were really looking for a way to drive engagement with our customers and this is it. Not only do we get to award loyalty points for purchases, but points can be earned for a multitude of other activities.
The dashboard is very straightforward and intuitive to use and the pop-up box that the customer sees is very slick and professional.

Thatprotein
United Kingdom
2 days using the app
Edited November 17, 2016

Loyalty Lion made incorporating a loyalty programme into my store so quick and easy - they've thought of everything and I'm already seeing the benefits of rewarding my customers, with increased engagement and sales. Highly recommended!

Renn Designs
United Kingdom
2 days using the app
October 16, 2020

Easy to use and perfect for a small business as you can get the free version and just pay for the extras you need. Customer Service was great too.

Boucles Project
Cyprus
2 days using the app
LoyaltyLion replied October 27, 2020

Thank you so much for your feedback, your comments mean a lot to us 😊 I am so glad to hear you are happy with our platform and our service, I will be sure to pass your comments back to the team!

June 25, 2016

So far this i s refreshingly simple and useful.

Basically The Deal
United States
About 1 month using the app
May 11, 2016

I love the simplicity of this app. It is straight forward kept the setup a breeze. I was setup in less than 5 minutes with Loyalty Lion's directions, and I now have a reward program that customers can be excited about. I also like the placement of the dashboard elements, and the FAQ is very helpful. I recommend this reward program app over any others.

Incrediwear
United States
2 days using the app
April 26, 2016

This app helps you to also see which customers plan on shopping at your store often. Love it

A1 Couture
United States
About 1 month using the app
November 9, 2021

The app experience is not bad, it's just not designed for a small business just starting up from a finance perspective. Their automated emails reminding customers about points are a necessity but it is an enhancement that you have to pay $59 a month for. I had to find another alternative because the customers were accumulating points and it just sat there and it's too much work to do it manually.

Banana Avenue Boutique
Jamaica
About 1 month using the app
December 25, 2023

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!

MIGSHOP.RO
Romania
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com

October 6, 2016

This app is easy to use and has great add on features at a low cost. I launched yesterday and already have people signed up!

Bridge Nine Candle Co
United States
1 day using the app
April 5, 2017

It sound like this is the best app ever, but think again.
You have to pay for almost everything. I even asked their support team what the price would be since its not clear, but "it depends on how many sales you have" she told me. She then said that it was free until i got a larger number of sales. Shortly after this i saw that i cant use anything without paying for it. I feel cheated!

Snerten Snelle
Norway
22 days using the app
LoyaltyLion replied April 9, 2019

Hi there, we're sorry to hear that our pricing structure wasn't clear. We base our pricing on the number of orders to make sure you only ever pay for the members that are shopping at your store each month. We also offer a free plan that you can add optional extras to from $5/month. More information on pricing can be found here (https://loyaltylion.com/pricing#features), and on our enhancements here (https://help.loyaltylion.com/en/articles/1965569-shopify-free-plan#what-are-the-paid-add-onsenhancements).