Reviews (614)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement, noting increased repeat purchases and improved customer lifetime value. Its customizable loyalty program and detailed analytics dashboard are particularly praised, along with seamless integration with platforms like Klaviyo and Shopify. The onboarding process is smooth, supported by helpful managers, and customer support is responsive and effective. Merchants find the app user-friendly, easing team training, and appreciate its ability to enhance loyalty strategies beyond just discounts.

July 21, 2017

Pricing is not clear. I don't trust companies that are not transparent with their pricing.

Kadence Collection
United States
7 minutes using the app
LoyaltyLion replied April 9, 2019

Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing#features) and a list of enhancements for our free plan here (https://help.loyaltylion.com/account-management/shopify-enhancements). Hope this helps!

June 10, 2021

Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came.
I wanted to pay more for the better service. but looks like you pay extra here for nothing

99Jersey
United States
2 minutes using the app
LoyaltyLion replied June 11, 2021

Hi 99Jersey team, thank you for taking the time to leave us a review.
We sincerely apologize for missing the meeting you booked with us. We have investigated this and it looks like there was a mix-up with calendars. A member of our team has reached out over email to rebook the call with you so please check your inbox. We hope to speak to you soon.

December 14, 2023

Gobi Heat
United States
4 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, we’re delighted that you are happy with LoyaltyLion and are always here to help.

September 6, 2023

Brochu Walker
United States
Over 2 years using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review. We are delighted to hear that you are happy with our program!