Reviews (616)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement, noting increased repeat purchases and improved customer lifetime value. Its customizable loyalty program and detailed analytics dashboard are particularly praised, along with seamless integration with platforms like Klaviyo and Shopify. The onboarding process is smooth, supported by helpful managers, and customer support is responsive and effective. Merchants find the app user-friendly, easing team training, and appreciate its ability to enhance loyalty strategies beyond just discounts.

September 4, 2019

Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying

Bamboo Mi
Canada
About 15 hours using the app
LoyaltyLion replied September 5, 2019

Hi there,

I'm sorry to hear this, one of our support team members has reached out to help.

Kind regards,

Caitlin

September 26, 2016

Looking forward to our new Loyalty Program using the LoyaltyLion app; now our customers can earn back points on their purchases from Portico Indoor & Outdoor Living!

Portico Indoor Outdoor Living Inc
Canada
39 minutes using the app
July 3, 2018

Awesome customer service! Worth it!

Rezenpure
Singapore
29 minutes using the app
May 30, 2019

If I could I would give Zero. The app do not have the option to uninstall. I hope no one falls in the same problem I had. Terrible experience.

GC Beauty
Brazil
About 10 hours using the app
LoyaltyLion replied May 31, 2019

Hi there, sorry to hear that you had a negative experience with LoyaltyLion - one of our team will be in touch to help ASAP.

January 29, 2019

Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!

Bloomiss Naturals
Canada
About 5 hours using the app
LoyaltyLion replied April 9, 2019

Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements

September 27, 2016

Looks great. Easy integration and simple to follow steps to fine tune for your site!

Iconic Cloth
United Kingdom
About 1 hour using the app
May 3, 2019

Extremely fishy!!!
Every "comma" we may add will come with extra payments.
Before anything else, before starting to translate or anything, check this page of them and see the prices they will ask for stuff.

https://help.loyaltylion.com/account-management/shopify-enhancements

Bem Estar Essencial
Portugal
About 2 hours using the app
LoyaltyLion replied May 8, 2019

We’re sorry to hear you didn’t have a good experience with our pricing structure - our enhancements are designed to enable stores on the free plan to add additional loyalty functionality one feature at a time, without having to move up on to one of our paid plans. I'll be in touch to provide further support!

Lottie (LoyaltyLion Customer Success)

August 28, 2016

great app ,love it ! but the price is too high for the features that i wanted

Hourey
Canada
About 1 hour using the app
January 20, 2021

Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!

WALLAROO
United Kingdom
42 minutes using the app
LoyaltyLion replied January 25, 2021

Thank you for taking the time to leave us a review!

Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan.

However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫

February 11, 2020

They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something

Cablesmiths
Australia
23 minutes using the app
LoyaltyLion replied February 11, 2020

Hi Cablesmiths,

Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.

Thanks
Fiona