Reviews (590)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.
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Extremely fishy!!!
Every "comma" we may add will come with extra payments.
Before anything else, before starting to translate or anything, check this page of them and see the prices they will ask for stuff.
https://help.loyaltylion.com/account-management/shopify-enhancements
We’re sorry to hear you didn’t have a good experience with our pricing structure - our enhancements are designed to enable stores on the free plan to add additional loyalty functionality one feature at a time, without having to move up on to one of our paid plans. I'll be in touch to provide further support!
Lottie (LoyaltyLion Customer Success)
great app ,love it ! but the price is too high for the features that i wanted
Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!
Thank you for taking the time to leave us a review!
Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan.
However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Hi Cablesmiths,
Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.
Thanks
Fiona
Claims to have a free plan. Lures me in, wastes my time, then I notice there are hidden costs. Each major feature cost extra $10/month. And all that talk that they want to grow with your business.
Hi there, thank you for your feedback. Sorry that the features you wanted were not included in our free plan. We can only offer our most basic features for free as all of our merchants require development work on our side.
Zero Point if i can....So disappointed...the pricing is not transparent, and you have to pay for everything. Compare to others apps with a same feature this apps is so expensive than others. Uninstall...thank you
Hey! Really sorry to hear that you didn't find our pricing transparent. With the free plan you are able to set-up a loyalty program that allows customers to collect points for certain activities (make a purchase for example) and then reward customers with money off vouchers. The free program also includes various administrative controls to help you run the programme. One of our support team has reached out to you to get an understanding of which additional functionality beyond the above you were looking for to see whether we can help.
Pricing is not clear. I don't trust companies that are not transparent with their pricing.
Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing#features) and a list of enhancements for our free plan here (https://help.loyaltylion.com/account-management/shopify-enhancements). Hope this helps!
Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came.
I wanted to pay more for the better service. but looks like you pay extra here for nothing
Hi 99Jersey team, thank you for taking the time to leave us a review.
We sincerely apologize for missing the meeting you booked with us. We have investigated this and it looks like there was a mix-up with calendars. A member of our team has reached out over email to rebook the call with you so please check your inbox. We hope to speak to you soon.
Thank you for taking the time to share your review, we’re delighted that you are happy with LoyaltyLion and are always here to help.
Thank you for taking the time to leave us a 5* review. We are delighted to hear that you are happy with our program!