Reviews (1,496)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing email marketing through easy-to-use customizable pop-ups, email sign-ups, and Instagram integration. They appreciate the quick setup and smooth integration with Shopify and Mailchimp, as well as the ability to create professional-looking forms and landing pages. Customer service, particularly from support staff like Kevin and Liz, is frequently commended for being responsive and helpful, increasing user satisfaction and trust.

April 13, 2019

First time user and just getting started. I found this to be very user friendly and informative. I hope in the future I will be successful enough to need to upgrade to more premium features.

Sweet Overtures
United States
20 minutes using the app
Edited May 19, 2020

Really easy to navigate and does exactly what is advertised! If you're looking to boost your subscribers then this is the perfect seamless app!

4DownDistribution
United Kingdom
20 minutes using the app
March 5, 2019

es una aplicación super fácil de usar y muy útil, te da muchas opciones para que la experiencia del usuario sea mejor

Alevosía & Ventaja
Mexico
About 4 hours using the app
March 2, 2022

Just started using it, but it seems user friendly enough. Would be nice if there were more options with fonts - like character spacing as I use that on our site so couldn't get an exact match to how ours looks. But I'm using free version so maybe more options with paid?

Shop-Label
South Africa
About 4 hours using the app
Mailmunch replied May 12, 2022

Hi Shop-Label, We appreciate the nice review you've left us. Using custom fonts is definitely possible with a premium subscription. Please reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com" and we will have this sorted for you.

Edited April 21, 2019

I hate this app, it's horrible and it is difficult to unsubscribe... I downloaded a few hours ago and it forced me to upgrade to a plan I can't afford. Not as advertised. They deduct your money same day. I hate it, don't use it.

There is no free plan as advertised. So o disappointed.

Elizabeth Morr
South Africa
About 6 hours using the app
June 11, 2020

HORRIBLE APP!!! I just paid twice (accidentally) as I thought my payment didn't go through..my bank card was charged twice and after logging out and logging back into my shopfiy shop, it kept wanting me to upgrade my plan, I spent over an hour with Shopify and MailChimp email support to no avail no help whatsoever, no body wants to work or help. These desk support people are lazy and do not read thoroughly and give you some printed, quick, resolve that has NOTHING to do with your issue! TERRIBLE app and equally terrible customer support from Shopify! So disappointed!

Vendi Vintage
United States
About 6 hours using the app
Mailmunch replied June 12, 2020

We apologize for any inconvenience. We checked your store history and it seems your account was subscribed to a plan which did not offer access to the features you required. A reply from the support desk was sent shortly after with more information on how to rectify the situation.

April 9, 2018

I LOVE IT!!! It has really allowed us to connect with our supporters!!

Twimcf
United States
14 minutes using the app
October 16, 2018

Mailmunch is awesome! Helped me to create pop-ups for specific pages. Something that's surprisingly not often available. These guys are awesome!

HoopLight
Canada
13 minutes using the app
August 17, 2019

BAD APP! SO DISAPPOINTED! IT BILLED ME EVEN IF THE SAID APP FEATURES DID NOT DO ANY GOOD. IF THIS IS FIX I WILL PUT A GOOD REVIEW

Anti Stress Sleeping Mask
Philippines
About 5 hours using the app
Mailmunch replied August 17, 2019

Extremely sorry for the inconvenience. Can you please create a support ticket with us so I can look into this for you and have it resolved?

You can create a support ticket by accessing your MailMunch account through our Shopify app and clicking on the help button in the bottom right corner of the screen.

October 5, 2018

Really great app, easy and straight forward use. Used it to create pop up newsletter signup with a discount.

Swish Edinburgh
United Kingdom
13 minutes using the app