Overall rating Based on 269 reviews
I use this app. for automated e-mail campaigns, triggered e-mails and the loyalty program. So far I'm very satisfied with all of the features. Everything is working smoothly and I've had really good response to the 'recover abandoned carts' and 'win back lapsed customers' e-mail triggers. I've tried quite a few different automated marketing platforms and I'm the happiest with this one as it works well and is affordable.
I think I'm onto a winner with this app. My rewards program and all my emails are looking really slick. I've only just setup and within a day, i've already seen a couple of sales come through from my win-back email.
I am loving this app. I switched from Mailchimp and set up was so easy. I selected all the default email options and just tweaked a few of the messages. Easy! And they look amazing. My emails are performing way better than when I used Mailchimp. Now we have a loyalty program as well which is great for collecting extra bits of customer data too
We identified a serious issue after hours and flagged it with Marsello believing we wouldn't have a response for at least 12 hours or any sort of solution for some time after that. Within a very short time Matt, a co-founder of Marsello, contacted me directly and did absolutely everything in his power to identify the issue, resolve it and then followed up with me to explain the cause and help us manage any customers that were impacted (thankfully just 3!). He then followed up with me over the weekend and again on Monday morning. The level of professionalism and courtesy has been out of this world. The issue was one that really could have rocked our trust in Marsello but Matt provided a level of customer service that raised the bar unbelievably high. Thank you Matt. I will be the first to admit that I can be a very tough customer, especially in stressful times but you handled everything (and me) like a champion.
Thanks for messaging in. I understand our co-founder Matt is in touch with you.
Great app! I'm using it on my online store Wine-ishthings.com and it's just what I needed. It gives my store credibility and it's user-friendly.
Pistols and Pearls
I love the ease this app provides in keeping up with customer spending and rewards in addition the segmenting and email options provided. This app saves so much time and research. It has been a game changer.
Fife and Company
I initially got this app for just a reward program, but since enabling it they have added many many more features that will def help me retain customers!! Cant say enough good things! I highly recommend!
I think it's an amazing app. Browsed all features, think they are really smart &sweet. Once my biz is getting better, i think i will definitely use pro version to activated all features. Think they are so useful. It will save a lot of effort for shop owners. At present, i got a lot of traffic, while the bounce rate is pretty high, and no conversion at all. Think these feature will help me a lot
The Green House Boutique Clothing, LLC
We LOVE Marsello! Easy install, easy to use, AWESOME customer service! We've been using this for a while for just our rewards program and are very happy with the program and the email flows, and now we're using Marsello for all of our email marketing. The segment creation feature is so easy and useful! Thank you, Marsello!
Thanks so much for your review. We are glad you're loving Marsello and the new segmentation features. Stay tuned for more exciting features coming soon!
Edit: Launched 1 week ago I am already seeing the benefits of Marsello. Made life easier with tons of automations and many positive feedbacks from my customers as well.
Fantastic customer service even while on trial period! My experience has been nothing but awesome. Will give more feedback when I launch. ;)
Thank you so much.
Thanks for your kind review :)