Meteor Mega Menu , 233 reviews

Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
Edited May 9, 2023

Change one star to 4 stars
APP is easy to use
But like another comment, if you want to get the fast response, you need to write here not by email. That's why I do not give 5 stars.

Time spent using app: About 2 months
Helium replied May 8, 2023

Hi again 👋 we still don't have any record of you reaching out from your shop email. It's possible your message got caught by a spam filter, but we looked and couldn't find it.

Using the app's chat widget is a guaranteed way to get in touch with us, and get a response within 24 hours M-F (and usually much faster than that) 😊

April 25, 2023

We were excited to find this app, started setting it up but their preview link doesn't work so we can't move forward,
We tried several times to reach support, no one answers.
Disappointing customer service

Laflore Paris
United States
Time spent using app: 1 day
Helium replied April 25, 2023

So sorry to hear you've had a bit of trouble!

It appears that you've contacted us outside our normal business hours of 8am - 4pm PT Monday - Friday. Our team has responded to your messages, and we can certainly help you get your desired result, even if we're not online simultaneously.

We need clarification from you on a few points before we proceed, so please review the latest messages from our Customer Success team. Thanks! 😄

April 10, 2023

The setup was easy and I was able to setup up the menus quickly. I cannot speak about the support as I have not had use them so far.

Maple and Bass
Time spent using app: About 1 month
Helium replied April 10, 2023

Thanks for your review! We'll count it as a win that you were able to set everything up without contacting support 🙌🏆

Our US-based Customer Success team is ready to help if you run into any snafus in the future 😄

March 13, 2023

Incredible looking app and fantastic support. I had some issues integrating it with my theme and I received a response and a solution to my problem right away, and communication has been great. I switched over from another mega menu app and am really happy I did.

Attachments King
United States
Time spent using app: 1 day
Helium replied March 13, 2023

We're happy you made the switch too! Thanks for choosing Meteor 🙌

March 5, 2023

This Mega Menu app is incredibly ease to use and customize and has much more accommodating pricing tiers compared to the other apps. I did need to reach out to their support team for one installation issue which they quickly addressed. The app is solid and has been a great tool for my store. Highly recommend.

United States
Time spent using app: 24 days
Helium replied March 6, 2023

Solid feedback, thanks for using Helium apps! 🏆

February 16, 2023

This app is very easy to work with, isn't too complicated and offers amazing options. Looks very professional, works perfectly and adds that little bit of "extra" to our website. Thanks to the Helium team for making such a perfect app!

Time spent using app: Almost 2 years
Helium replied February 17, 2023

Love that little "extra" -- thanks for using Helium apps! 😄

February 7, 2023

I love the app. Worth the monthly cost because it's so beautiful and customizable. I had an amazing experience with support getting the new menu to show on my site. I highly recommend this app!

Dotworkz Systems
United States
Time spent using app: About 2 months
Helium replied February 7, 2023

Thanks for your review! Glad we could assist 💪

January 24, 2023

Plug-and-play solution that really helped UX on my site. Premium is worthwhile -- shoutout to Brett for the extra hand getting things cleaned up.

United States
Time spent using app: 26 days
Helium replied January 31, 2023

Thanks so much for the excellent review and shoutout to Brett (our newest employee)! 😄

December 21, 2022

Excellent app that is easy to use and delivers an amazing result. Support team is thorough and quick to respond - I was having issues after changing themes and they were quick to jump on and rectify the code conflict as well as keep me informed what was being changed. Thanks!

Time spent using app: Over 4 years
Helium replied December 22, 2022

Thanks so much for taking the time to share your experience! 😊

December 15, 2022

Won't let me select the free plan. Have never used this app before but it asks me to delete menu items before downgrading. Very unprofessional app! Deleted.

United Kingdom
Time spent using app: 2 days
Helium replied December 15, 2022

Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you.

We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store.

We're always happy to help if you reach out to