Meteor Mega Menu , 233 reviews
Change one star to 4 stars
APP is easy to use
But like another comment, if you want to get the fast response, you need to write here not by email. That's why I do not give 5 stars.
Hi again 👋 we still don't have any record of you reaching out from your shop email. It's possible your message got caught by a spam filter, but we looked and couldn't find it.
Using the app's chat widget is a guaranteed way to get in touch with us, and get a response within 24 hours M-F (and usually much faster than that) 😊
We were excited to find this app, started setting it up but their preview link doesn't work so we can't move forward,
We tried several times to reach support, no one answers.
Disappointing customer service
So sorry to hear you've had a bit of trouble!
It appears that you've contacted us outside our normal business hours of 8am - 4pm PT Monday - Friday. Our team has responded to your messages, and we can certainly help you get your desired result, even if we're not online simultaneously.
We need clarification from you on a few points before we proceed, so please review the latest messages from our Customer Success team. Thanks! 😄
The setup was easy and I was able to setup up the menus quickly. I cannot speak about the support as I have not had use them so far.
Thanks for your review! We'll count it as a win that you were able to set everything up without contacting support 🙌🏆
Our US-based Customer Success team is ready to help if you run into any snafus in the future 😄
Incredible looking app and fantastic support. I had some issues integrating it with my theme and I received a response and a solution to my problem right away, and communication has been great. I switched over from another mega menu app and am really happy I did.
We're happy you made the switch too! Thanks for choosing Meteor 🙌
This Mega Menu app is incredibly ease to use and customize and has much more accommodating pricing tiers compared to the other apps. I did need to reach out to their support team for one installation issue which they quickly addressed. The app is solid and has been a great tool for my store. Highly recommend.
Solid feedback, thanks for using Helium apps! 🏆
This app is very easy to work with, isn't too complicated and offers amazing options. Looks very professional, works perfectly and adds that little bit of "extra" to our website. Thanks to the Helium team for making such a perfect app!
Love that little "extra" -- thanks for using Helium apps! 😄
I love the app. Worth the monthly cost because it's so beautiful and customizable. I had an amazing experience with support getting the new menu to show on my site. I highly recommend this app!
Thanks for your review! Glad we could assist 💪
Plug-and-play solution that really helped UX on my site. Premium is worthwhile -- shoutout to Brett for the extra hand getting things cleaned up.
Thanks so much for the excellent review and shoutout to Brett (our newest employee)! 😄
Excellent app that is easy to use and delivers an amazing result. Support team is thorough and quick to respond - I was having issues after changing themes and they were quick to jump on and rectify the code conflict as well as keep me informed what was being changed. Thanks!
Thanks so much for taking the time to share your experience! 😊
Won't let me select the free plan. Have never used this app before but it asks me to delete menu items before downgrading. Very unprofessional app! Deleted.
Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you.
We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store.
We're always happy to help if you reach out to email@example.com