Reviews (175)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website menus, noting its extensive customization options, including multi-level subcategories and image integration. It's praised for its mobile-friendly design and variety of templates that ease menu creation without slowing down website performance. Customer support is also commended for its responsiveness and effectiveness in resolving issues, making it a favored choice for sites with large product lines.

March 30, 2017

I have no doubts. This is the best app and the best customer service I have tried after 3 years of working in shopify. Thanks guys!!!!

Fuzweb
Canada
About 2 hours using the app
December 15, 2022

Won't let me select the free plan. Have never used this app before but it asks me to delete menu items before downgrading. Very unprofessional app! Deleted.

XBODY UK
United Kingdom
2 days using the app
Helium replied December 15, 2022

Hey there, looks like you installed the app in 2018 and we still had some old menus stored for you.

We're happy to help get you on the free plan if that's what you want. We just need to make sure menus that aren't included on the free plan are removed from your store.

We're always happy to help if you reach out to support@heliumdev.com

Edited December 20, 2023

The app itself seems to be nicely working with Dawn theme. However, we cannot afford the 8 USD / Month Pro plan at the moment since we are a startup. Thus, unfortunately, we have to deinstall the app again.

KAISU
Switzerland
2 days using the app
Helium replied December 19, 2023

Hi Niklas 👋

Looks like you still have 6 days left in your free trial, so you can still uninstall the app without incurring a charge.

Alternatively, feel free to use the free templates, and upgrade to the $8 tier when you can afford it. If you do, I hope your $8 investment pays off quickly as it does for many thousands of our other Shopify Merchants.

Good luck! 😊

November 8, 2022

meteor mega good mega menu created and easy thank you! Very nice app and menu mega menu is very easy to make

rugresources
India
About 1 hour using the app
Helium replied November 8, 2022

Glad to hear it was an easy and effective solution for you. Cheers!

September 15, 2023

The app is amazing and the customer service. They are always trying to help you with any request you have. Thank you Brett for helping me in everything I needed :)

Yalo
Ecuador
About 1 hour using the app
Helium replied September 18, 2023

Thank you for your review 🙂

We're excited that the incomparable Brett and our support team were able to get you the help you needed!

April 25, 2023

We were excited to find this app, started setting it up but their preview link doesn't work so we can't move forward,
We tried several times to reach support, no one answers.
Disappointing customer service

Laflore Paris
United States
1 day using the app
Helium replied April 25, 2023

So sorry to hear you've had a bit of trouble!

It appears that you've contacted us outside our normal business hours of 8am - 4pm PT Monday - Friday. Our team has responded to your messages, and we can certainly help you get your desired result, even if we're not online simultaneously.

We need clarification from you on a few points before we proceed, so please review the latest messages from our Customer Success team. Thanks! 😄

December 2, 2019

I have tried multiple apps which is too complicated and does not work. This one is the first and the best app I have seen so far which works and basically does everything for you. No coding needed. 5 stars for sure.

Markens Grøde Naturkost
Norway
About 1 hour using the app
Helium replied December 27, 2019

Thanks so much for the thoughtful review! We really appreciate your feedback. Be sure to reach out to our support team if any questions come up :)

December 21, 2023

I enjoy the ease of using this app. I did have an issue where I had made changes to the navigation menu on the Shopify side after I already had made the Meteor menu. I could not re-import from Shopify, so I had to delete all of the menus and the import the same way as the first time setting up the app. Josiah from Meteor was extremely helpful in pointing this out. Looks like they may work on some integration upgrades in the future.

Wilder Drift
United States
About 5 hours using the app
Helium replied December 27, 2023

It's great to hear that our customer support team was able to clarify the import process.
And yes, we are constantly improving Meteor Mega Menu and your feedback is invaluable to what and how we develop. Thank you for taking the time to tell us how we're doing 😊

June 3, 2024

Easily the best mega menu app on the store! The free version has everything you need. I 100% recommend it.

Abso kauppa
Finland
16 minutes using the app
Helium replied June 5, 2024

Thank you so much for taking the time to leave this review! And thank you for letting us be a part of your Shopify Journey 😊
Hyvää päivänjatkoa!

October 17, 2024

MDSupplies
United States
About 1 month using the app
Helium replied October 18, 2024

Thank you for the 5 star review 🤩

We appreciate being an integral part of your Shopify store 💪🏼