MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Reviews (142)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration. It offers valuable insights through session recordings and heatmaps, helping understand customer behaviors and improve website metrics like bounce rates and conversions. The support team is noted for their quick and efficient responses. Additionally, it's GDPR compliant, supports multiple stores, and provides real-time analytics, making it a cost-effective choice for enhancing online store optimization.

November 27, 2023

They took my advice and made optimizations, which I think is great.

leotachi
China
3 months using the app
True Crafts (by BSS Commerce) replied November 30, 2023

Thank you so much for your 5-star rating and kind words!

We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great.

Thank you for your continued support!

December 13, 2023

this app help me a lot thank you.

GoCartify
India
About 2 months using the app
True Crafts (by BSS Commerce) replied December 25, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

November 28, 2023

Great customer service and very fast response!

Glitch Wellness
United States
About 2 months using the app
True Crafts (by BSS Commerce) replied November 30, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

November 27, 2023

The support I received was very helpful and informative!

YoLink
United States
12 days using the app
True Crafts (by BSS Commerce) replied November 30, 2023

Thank you so much for your 5 star rating.

We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!

May 23, 2024

Merci au support qui est en français, réactif et compétent. Merci en particulier à Jolie et l’équipe du support!

Michel Brg
France
22 days using the app
True Crafts (by BSS Commerce) replied June 4, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

February 26, 2024

Really good app for understanding the customer's journey. A+++

ScentFlow
New Zealand
3 months using the app
True Crafts (by BSS Commerce) replied March 5, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

February 22, 2024

Awesome app!

FemeWell
Italy
3 months using the app
True Crafts (by BSS Commerce) replied March 5, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

December 28, 2023

great service!

Whitman Arch
Romania
4 months using the app
March 20, 2024

Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan.
Die Preisgestaltung ist auch fair gestaltet.

CAT-FRIENDS
Germany
8 days using the app
True Crafts (by BSS Commerce) replied March 22, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

April 19, 2024

The app is absolutely fantastic!

ModeVonBerlin
Bulgaria
21 days using the app