MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration. It offers valuable insights through session recordings and heatmaps, helping understand customer behaviors and improve website metrics like bounce rates and conversions. The support team is noted for their quick and efficient responses. Additionally, it's GDPR compliant, supports multiple stores, and provides real-time analytics, making it a cost-effective choice for enhancing online store optimization.
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Great app, does exactly as described.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Sleek Designed Shopify app It does what it is meant to do would recommend it for people who want to find out how to get more conversions for their website.
Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Great app. Love the session replays in particular, that let me see real-time movement of each visitor within my store. The live chat support is also a very helpful feature!
Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why:
1. Transition between menu items are not fluid.
2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions.
3. App is not fast enough, moving from one menu to another takes considreably long time.
4. You can create different views, but you cannot easily reach the cart values in the replays.
5. I could never use heat map, hope someone could.
6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails).
7. They have a trial period, but be aware that this can end before you think (".")
Overall I am not happy with this app and don't recommend to anyone.
Hi Baris,
This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app.
Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future.
Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app.
Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred.
Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead.
If you have any questions or concerns about the incident, please feel free to reach us at support-sbc@bsscommerce.com
I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Really great app and friendly and helpful support team!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Jocelyn is great!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!