MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and quick setup, praising its deep insights into customer behavior through session recordings and heatmaps. They report improvements in website metrics like reduced bounce rates and increased conversions. The support team is noted for their responsiveness and effectiveness. Features like GDPR compliance, multi-store support, custom dashboards, and detailed analytics add to its value, making it suitable for global business operations.
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Really useful to understand the User's behavior on our site. Every E-commerce store should use MIDA especially if you have just begun with your business.
Thank you so much for such a kind review!
However, you seem not 100% satisfied with our app then I wonder if there might be any other points that you'd like to share so that we can improve our app and our service as well. Hope that we can even assist you much further to revise your experience better.
If you might have any other concerns, don't hesitate to contact us at sales@bsscommerce.com
The support I received was very helpful and informative!
Thank you so much for your 5 star rating.
We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!
Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan.
Die Preisgestaltung ist auch fair gestaltet.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.
Thank you so much for your 5-star rating! We really appreciate it. We are delighted to hear that Amazing App works just fine for you, and that you have also enjoyed our customer support. We are grateful that you have especially praised Jennie from our support team—she truly is a kind person! Thank you for your kind words.
Consigliata!
La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien.
El servicio técnico impecable, rápidos y eficaces. Un 10.
Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo.
Aplicación totalmente recomendable
Thank you so much for your 5-star rating!
We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries.
Your positive review is highly appreciated.
Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Good if you get a few people to your site, the min I started getting 10-20 visitors to my site, the app crashed and didn't record any of it, now for the past two hours it says internal error. Had it downloaded for less than 1 day. Downloaded something else
So sorry for the inconvenience that you faced with our app.
Since you dropped us the review, we have made quite some improvements for the app. Hope that you would give us another chance and try out our app again. We will for sure assist you our best to bring you better experience on the app.
Thank you so much!
Jenna was great
La vostra app è davvero pessima, mai provato niente di così ridicolo.
non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app.
After receiving your review, we have right away double-checked our end but haven't found any issues yet. May we please know what exact issues you have faced then? Or our app just doesn't provide the functionalities that you are looking for?
If possible, hopefully you can give us another opportunity to assist much further by installing our app one more time on your site.
Really looking forward to having a conversation with you regarding this.